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I read Malcolm Gladwell’s piece on new media digital activism in the New Yorker and it made some sense to me at first. I’m as skeptical as the next person, and very tired of the ‘slacktivist’ social media campaigns that I come across in the US. However, I think it’s important to note that the problem isn’t in the tools being used by activists/’slacktivists’. The issue goes deeper, and it’s more about context and culture.

A few things that I’m mulling over are:

1) In a repressive environment, using social media tools to organize is just as dangerous and subversive as using ‘traditional’ ways of organizing. Organizers, activists and sympathizers use a combination of tools to participate and to reach specific goals. It doesn’t matter if the tools are digital or not. What matters is whether or not they are effective in the context where they are being employed. Lina over at Context, Culture and Collaboration has a good post on the use of tools to fit the goals.

2) The level of commitment to a cause is in direct proportion to the level of personal risk. i.e., the more committed you are, the higher the personal risk you are willing to take; the higher the personal risk, the more committed activists likely become. In the US context, unless perhaps you are gay or Muslim [update Aug 2014 — “or Black”], there is not a lot of personal risk in uniting or fighting for a cause, and most of the causes that are social media driven do not create any major personal risk to those who join them. I find a lot of US campaigns to be meaningless or misdirected compared to activism in many other places. US-based ‘activism’ campaigns are often more about cause marketing or branding an organization or collecting emails than they are about changing a serious social issue at home or abroad. This is not the fault of the social media tools or of ‘digital activism’, it’s a reflection of US culture, our current values, the organizers behind the causes, and the sociopolitical moment we are living in.

3) Some of the digital media evangelists in the US and in the US media don’t understand enough about grassroots organizing or the sociopolitical contexts in other places to see beneath the social media tools to the networks of engaged, involved people and the broader movements happening off-line. They see social media use and think it’s the core of a movement when in fact it is probably just the only piece of it that they have access to at the global level; it’s the shark’s fin. This comment from Esra’a really got me thinking about that.

When a t-shirt can get you in trouble

When I lived in El Salvador in the early 1990’s, (eg., before social media) political oppression was heavy. During the war, you could get arrested, tortured, or disappeared for something as simple as wearing a political t-shirt; criticizing someone from the ruling political party (ARENA); owning a cassette of Mercedes Sosa, Los Guaraguao, or Silvio Rodriguez; reading a book of poetry by Roque Dalton; or merely gathering in a group or having a meeting. That didn’t stop people from organizing though, both in hierarchical ways and loose networked ways.

In 1994, El Salvador held its first elections since the signing of the Peace Accords. It was the first time that the guerrilla group, the Frente Farabundo Martí para la Liberación Nacional (FMLN) was allowed to participate as a political party. It was a hopeful yet dangerous time. Only the bravest came out publicly to show their support for the FMLN, the past 14 years of repression still fresh in everyone’s minds. There were political assassinations of opposition candidates taking place, fears of widespread fraud, concerns from voters that their votes would not really be secret. ARENA had used every media channel it owned (all of them) to warn foreigners that any ‘interference’ in local political issues would get them deported.

I was working with an international organization that was hosting a group of Ecumenical Elections Observers.  One day, as part of the orientation program, I took a delegation of the observers to the office of the FMLN to meet with the head of the party, Facundo Guardado. (We had met with leaders from ARENA earlier in the week.) Facundo gave us all FLMN t-shirts.

That afternoon, coming home from work, I was walking down the alley way a couple blocks from my house, the t-shirt in my bag. I heard a couple of motorcycles come up behind me and the familiar ‘ch ch, sssss ssssss, mamacita‘. I was alone in the alleyway, so I quickened my pace to reach the little open area where the Barrio women would sit for a minute to catch their breath when coming back from the market with their heavy baskets and the older men would gather to play checkers under the trees in the afternoons. Before I could get there, one of the men pulled his motorcycle up in front of me and the other came up on my left side, cornering me. I saw that these were not just men harassing me, they were in military police uniforms and I got nervous.

They asked for my passport.

‘I don’t have my passport with me. I don’t carry it because I’m afraid it will get stolen.’

They didn’t like that answer. ‘Do you think we can go to your country and walk around without papers? No, we can’t, we’d be deported. Why do you think you can do that here?’

‘Let me look for my driver’s license. I’m sure it must be in my bag. Is that OK?’ They continued to scold me angrily.

I started digging around in my bag to try to find my local driver’s license but failed because my bag was so full of stuff. I was afraid that they were going to see the t-shirt which would lead to a lot of questions and make it look like I was getting involved in internal politics.

My neighbors started popping their heads out of their doorways and windows and watching as the military police questioned the gringa who lived in the Barrio. Just as I was going to be observing and standing witness to their upcoming elections, so they were observing and standing witness for me while I was being questioned by the authorities. Cautiously, one of them said in a respectful voice loud enough to reach the policemen ‘Ella es de aqui.’ She’s from here. Another one agreed. ‘Sí, ella vive aquí.’ The police ignored them and continued to question me. More and more people began standing around to watch from a distance.

My heart was beating loud and fast. The afternoon sun was hot. I started carefully removing things from my bag and placing them on the dirt road… the soda I was bringing home for my husband… my notebook… my sweater… hoping to make some space in my bag to find the driver’s license without the t-shirt coming out. I had no idea what was going to happen if I didn’t find my license. What if they took my bag and searched it and found that t-shirt? Would they seriously arrest me? Would I be deported?

After what seemed like hours, I saw my mother-in-law running towards us, carrying my son. Someone had alerted her that I was in trouble. Her eyes flashed like they did when she was worried, upset or angry. She was on fire. ‘Buenas tardes, oficiales. What’s the problem? What’s happening? Uh hunh, she is my daughter. My daughter-in-law. This is her son. She lives here with us, here in the Barrio.’

‘Sí, es verdad,’ it’s true, several of the neighbors called out. While they were speaking, I finally found my license. It had gotten caught up between the pages of my notebook. I showed the police and they lectured us all about the importance of carrying papers, got on their motorcycles and rode off. For a few days after the incident I felt nervous that they would follow me in the alleyway again, or find me someplace else and continue their questions, out of sight of the neighbors and far from my brave mother-in-law.

So what does that have to do with activism and ‘slacktivism’?

The simplest of things can get you in serious trouble in a repressive environment. Not carrying your identification. Listening to revolutionary songs. Discussing politics. Reading a book by someone who critiques the government. Wearing a political t-shirt. Standing on a street corner to watch a protest.

Would any of that be seen as subversive in the US? As deeply significant and meaningful? No. Most of us don’t have to carry identification. Teenagers listen to Bob Marley without even knowing what the songs are about. We critique politics openly all the time. Our kids read Marx in school. We make fun of our political leaders on TV and billboards and t-shirts. We join political campaigns and publicly demonstrate who we are voting for. These activities are all very low risk at this time in the US cultural and sociopolitical environment. Engaging in activism in the US, wearing t-shirts, joining on-line groups and the like is often seen as slacktivism because these are very easy things to do, don’t require a lot of effort or personal risk. We are not doing a great job of engaging people in real debates in the US, and I worry about some of the changes happening now in the US (think: Tea Party), but it’s hard to deny that we do enjoy an amount of freedom of expression that’s difficult to come by in many other places.

In 1994 in El Salvador, people were not using social media to organize. But if they had been, it would have been every bit as risky as wearing or owning an FMLN t-shirt and just as meaningful. Simply identifying with a cause was subversive, much more so if you actually spoke out or identified yourself publicly. Wearing a political t-shirt in that type of environment is not ‘slacktivism’. If social media had been around then, engaging in the movement digitally would have been dangerous and probably very effective considering both the hierarchical structure of the armed opposition and the networked structure of sympathizers across the country, the region, and the world. Activism is not about the tools, it’s about the movement, the cause, the social change, the level of commitment and the potential danger and risk that people place themselves in when publicly identifying with a cause and fighting for what they believe in. That is what gets people heart and soul into a movement, regardless of the tools that they are using.

I think there is a risk of a US-centric critique of all digital activism as ‘slacktivism’, when that is not always the case. Should we call out the US media and those people who are hyping up social media as the key factor in social and opposition movements such as recent ones in Iran or Moldova? Yes. Should we in the US take a closer look at and question what’s behind our shallowness and cultural propensity towards ‘slacktivism?’ Definitely.

But we should also be careful about projecting our weaknesses and cultural frameworks on all uses of social media tools in activism.

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Coming from the viewpoint that accountability and transparency, citizen engagement and public debate are critical for good development, I posted yesterday on 5 ways that ICTs can support the MDGs. I got to thinking I would be remiss not to also post something on ways that ICTs (information and communication technologies) and poor or questionable use of ICTs and social media can hinder development.

It’s not really the fault of the technology. ICTs are tools, and the real issues lie behind the tools — they lie with people who create, market and use the tools. People cannot be separated from cultures and societies and power and money and politics. And those are the things that tend to hinder development, not really the ICTs themselves. However the combination of human tendencies and the possibilities ICTs and social media offer can can sometimes lead us down a shaky path to development or actually cause harm to the people that we are working with.

When do I start getting nervous about ICTs and social media for social good?

1) When the hype wins out over the real benefits of the technology. Sometimes the very idea of a cool and innovative technology wins out over an actual and realistic analysis of its impact and success. Here I pose the cases of the so-called Iran Twitter Revolution and One Laptop per Child (and I’ll throw in Play Pumps for good measure, though it’s not an ICT project, it’s an acknowledged hype and failure case). There are certainly other excellent examples. So many examples in fact that there are events called Fail Faires being organized to discuss these failures openly and learn how to avoid them in the future.

2) When it’s about the technology, not the information and communications needs.  When you hear someone say “We want to do an mHealth project” or “We need to have a Facebook page” or “We have a donor who wants to give us a bunch of mobile phones–do you know of something we can do with them?” you can be pretty sure that you have things backwards and are going to run into trouble down the road, wasting resources and energy on programs that are resting on weak foundations. Again, we can cite the One Laptop per Child (OLPC) initiative, where you have a tool, but the context for using it isn’t there (connectivity, power, teacher training and content). There is debate whether OLPC was a total failure or whether it paved the way for netbooks, cheap computers and other technologies that we use today. I’ll still say that the grand plan of OLPC:  a low-cost laptop for every child leading to development advances; had issues from the start because it was technology led.

3) When technology is designed from afar and parachuted in. If you don’t regularly involve people who will use your new technology, in the context where you’re planning for it to be used, you’re probably going to find yourself in a bind. True for ICTs and for a lot of other types of innovations out there. There’s a great conversation on Humanitarian Design vs. Design Imperialism that says it all. ICTs are no different. Designing information and communication systems in one place and imposing them on people in another place can hinder their uptake and/or waste time and money that could be spent in other ways that would better contribute to achieving development goals.

4) When the technology is part of a larger hidden agenda. I came across two very thought-provoking posts this week: one on the US Government’s Internet Freedom agenda and another from youth activists in the Middle East and North Africa region who criticize foundations and other donors for censoring their work when it doesn’t comply with US foreign policy messages. Clearly there are hidden political agendas at work which can derail the use of ICTs for human rights work and build mistrust instead of democracy. Another example of a potential hidden agenda is donation of proprietary hardware and software by large technology companies to NGOs and NGO consortia in order to lock in business (for example mHealth or eHealth) and prevent free and open source tools from being used, and which end up being costly to maintain, upgrade and license in the long-term.

5) When tech innovations put people and lives at risk. I’d encourage you to read this story about Haystack, a software hyped as a way to circumvent government censorship of social media tools that activists use to organize. After the US government fast-tracked it for use in Iran, huge security holes were found that could put activists in great danger. In our desire to see things as cool, cutting edge, and perhaps to be seen as cool and cutting edge ourselves, those of us suggesting and promoting ICTs for reporting human rights abuses or in other sensitive areas of work can cause more harm than we might imagine. It’s dangerous to push new technologies that haven’t been properly piloted and evaluated. It’s very easy to get caught up in coolness and forget the nuts and bolts and the time it takes to develop and test something new.

6) When technologists and humanitarians work in silos. A clear example of this might be the Crisis Camps that sprung up immediately after the Haiti Earthquakes in 2010. The outpouring of good will was phenomenal, and there were some positive results. The tech community got together to see how to help, which is a good thing. However the communication between the tech community and those working on the ground was not always conducive to developing tech solutions that were actually helpful. Here is an interesting overview by Ethan Zuckerman of some of the challenges the Crisis Commons faced. I remember attending a Crisis Camp and feeling confused about why one guy was building an iPhone application for local communities to gather data. Cool application for sure, but from what people I knew on the ground were saying, most people in local communities in Haiti don’t have iPhones. With better coordination among the sectors, people could put their talents and expertise to real use rather than busy work that makes them feel good.

7) When short attention spans give rise to vigilante development interventions. Because most of us in the West no longer have a full attention span (self included here), we want bite sized bits of information. But the reality of development is complicated, complex and deep. Social media has been heralded as a way to engage donors, supporters and youth; as a way to get people to help and to care. However the story being told has not gotten any deeper or more realistic in most cases than the 30 second television commercials or LiveAid concerts that shaped perceptions of the developing world 25 years ago. The myth of the simple story and simple solution propagates perhaps even further because of how quickly the message spreads. This gives rise to public perception that aid organizations are just giant bureaucracies (kind of true) and that a simple person with a simple idea could just go in and fix things without so much hullabaloo (not the case most of the time). The quick fix culture, supported and enhanced by social media, can be detrimental to the public’s patience with development, giving rise to apathy or what I might call vigilante development interventions — whereby people in the West (cough, cough, Sean Penn) parachute into a developing country or disaster scene to take development into their own hands because they can’t understand why it’s not happening as fast as the media tells them it should.

8 ) When DIY disregards proven practice. In line with the above, there are serious concerns in the aid and development community about the ‘amateurization’ of humanitarian and development work. The Internet allows people to link and communicate globally very easily. Anyone can throw up a website or a Facebook page and start a non-profit that way, regardless of their understanding of the local dynamics or good development practices built through years of experience in this line of work. Many see criticism from development workers as a form of elitism rather than a call for caution when messing around in other people’s lives or trying to do work that you may not be prepared for or have enough understanding about. The greater awareness and desire to use ‘social media for social good’ may be a positive thing, but it may also lead to good intentions gone awry and again, a waste of time and resources for people in communities, or even harm. There’s probably no better example of this phenomenon than #1millionshirts, originally promoted by Mashable, and really a terrible idea. See Good Intents for discussion around this phenomenon and tools to help donors educate themselves.

9) When the goal is not development but brand building through social media. Cause campaigns have been all the rage for the past several years. They are seen as a way for for-profit companies and non-profits to join together for the greater good. Social media and new ICTs have helped this along by making cause campaigns cheap and easy to do. However many ‘social media for social good’ efforts are simply bad development and can end up actually doing ‘social harm’. Perhaps a main reason for some of the bad ideas is that most social media cause campaigns are not actually designed to do social good. As Mashable says, through this type of campaign, ‘small businesses can gain exposure without breaking the bank, and large companies can reach millions of consumers in a matter of hours.’ When ‘social good’ goals are secondary to the ‘exposure for my brand’ goals, I really question the benefits and contribution to development.

10) When new media increases voyeurism, sensationalism or risk. In their rush to be the most innovative or hard-hitting in the competition for scarce donor dollars, organizations sometimes expose communities to child protection risks or come up with cutesy or edgy social media ideas that invade and interrupt people’s lives; for example, ideas like putting a live web camera in a community so that donors can log on 24/7 and see what’s happening in a ‘real live community.’ (This reminds me a bit of the Procrastination Pit’s 8 Cutest and Weirdest Live Animal Cams). Or when opportunities for donors to chat with people in communities become gimmicks and interrupt people in communities from their daily lives and work. Even professional journalists sometimes engage in questionable new media practices that can endanger their sources or trivialize their stories. With the Internet, stories stick around a lot longer and travel a lot farther and reach their fingers back to where they started a lot more easily than they used to. Here I will suggest two cases: Nick Kristof’s naming and fully identifying a 9-year-old victim of rape in the DRC and @MacClelland’s ‘live tweeting’ for Mother Jones of a rape survivor’s visit to the doctor in Haiti.

Update: Feb 22, 2011 – adding a 10a!

10a) When new media and new technologies put human rights activists at risk of identification and persecution. New privacy and anonymity issues are coming up due to the increasing ubiquity of video for human rights documenting. This was clearly seen in the February 2011 uprisings in Egypt, Tunisia, Libya, Bahrain and elsewhere.  From Sam Gregory’s excellent piece on privacy and anonymity in the digital age: “In the case of video (or photos), a largely unaddressed question arises. What about the rights to anonymity and privacy for those people who appear, intentionally or not, in visual recordings originating in sites of individual or mass human rights violations? Consider the persecution later faced by bystanders and people who stepped in to film or assist Neda Agha-Soltan as she lay dying during the election protests in Iran in 2009. People in video can be identified by old-fashioned investigative techniques, by crowd-sourcing (as with the Iran example noted above…) or by face detection/recognition software. The latter is now even built into consumer products like the Facebook Photos, thus exposing activists using Facebook to a layer of risk largely beyond their control.”

11) When ICTs and new media turn activism to slacktivism. Quoting from Evgeny Morozov, “slacktivism” is the ideal type of activism for a lazy generation: why bother with sit-ins and the risk of arrest, police brutality, or torture if one can be as loud campaigning in the virtual space? Given the media’s fixation on all things digital — from blogging to social networking to Twitter — every click of your mouse is almost guaranteed to receive immediate media attention, as long as it’s geared towards the noble causes. That media attention doesn’t always translate into campaign effectiveness is only of secondary importance.” Nuff said.

I’ll leave you with this kick-ass Le Tigre Video: Get off the Internet.… knowing full well that I’m probably the first one who needs to take that advice.

‘It feels so 80s… or early 90s…  to be political… where are my friends? GET OFF THE INTERNET, I’ll meet you in the streets….’


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Our meeting started on Tuesday. Our challenge for the week was to pull together a regional communications strategy. We had lots of presentations on the different aspects and did all kinds of group work and analyses to come up with a good strategy that works for each individual office and then also builds up into a cohesive regional strategy. We looked both at the PR aspect of communications as well as the program/social communications aspect, at the different child and youth media programs, and also at advocacy and our different campaigns. I did a presentation on social media to stimulate thoughts on how we could use it in Plan both at the office level and in our work with youth and communities. The workshop and the whole week was really educational for me, and also exhausting. I leave tonight around 11.45 and will be home tomorrow around 5 p.m.

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Wow what a week. My head is spinning from all the discussions and possibilities from our workshop in Kenya. So it’s 3 a.m. and I’m back home, and here I am again at the computer. My New Year’s resolution is to work less, but it’s not New Year’s yet… and I’m still on Kenya time, so fell asleep at 6 and woke up at 1.30. So why not grab my coffee and get going. Photo: one of the ‘take aways’ on the last day.

I have a zillion ideas and things to think about. How to support the different people and offices present at our workshop to build in more social media and technology to improve our programs and reach/impact.
The last couple days were amazing, with presentations by/about youth and how they are using blogging, mobiles and other technology for health and learning. We talked about citizen journalism and thought about how to apply it to our programs and communications. And there was a LOT of discussion about how organizations need to open up to embrace new kinds of media or they will become irrelevant.
One key thought (originally stated by Ken Banks from FrontlineSMS.com and then taken up by everyone) was that it’s easier to ask for forgiveness than for permission. That people should just do it, just try things, instead of asking for permission to innovate and be creative.
We learned from one participant how blue tooth was used during the Kenya election crisis to get information out to the public… and at the airport on the way home heard about arrests of activists in Nairobi and increasing media censorship.
We talked about how organizations need to modernize and open up new ways to engage the public in their work based on concepts of social media. We used SMS to send messages and talked through specific ways we could use Frontline SMS (http://www.frontlinesms.org/) to make it easier for children to get birth certificates and access their rights at citizens. Imagine instead of having to trek miles to the district capital if mobiles could help communicate and ease that process. We looked at specific existing projects and thought about how to use SMS and other social media to improve them.
We presented and discussed the YETAM project, and heard things like “every country should do this” and got great feedback for making the project more relevant and to increase its impact from the local level upwards. I had a lot of time to brainstorm with Mimi (the link between YETAM and Nokia via Plan Finland) for once about the project and to start working out the action plan for next year. Photo: Me and Mimi

We heard so many opinions from everyone, and the French translation and bi-lingual nature of the workshop meant that we heard from everyone there, whereas often those who speak French keep quiet since English is the ‘official working language’. Photo: PapaSidy and Bedo.

Our external experts stayed with us the whole week and added so much to the conversation.
Really an amazing time. We tracked the workshop on a collective blog (http://sm4sc.maneno.org/eng/) so people could practice, and posted photos on Flickr http://www.flickr.com/photos/whiteafrican/sets/72157610896848364/.
Now Mika and I will do the report. We asked people to state a few concrete ways they will follow up on the workshop and then our job along with the different offices involved is to support their work and help address any challenges or obstacles that come up. Photo: the fearless Mika!
(And we had a “Bush Dinner” with a fire and music the last night”)
So our work is cut out for us next year…. and it’s about 90% sure that I’ll get to extend my secondment for another year to focus on YETAM’s next countries and SM4SC follow up.
Yippeee!

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I’m back from Brazil and in Kenya now for the Social Change for Social Media workshop. There are about 25 of us here and the first day was really really good. I learned tons of stuff from everyone here. It’s about 6:00 and most everyone is still here in the workshop room, doing email and stuff. We are going into “Bar Chats” in a few minutes – where people can just suggest topics that they want to discuss and form groups to do it. Photo: Lukenya Getaway

We have tried live broadcasting some of the talks – some worked some didn’t. And we’re testing a blog on a site called Maneno. The link is http://www.maneno.org/. Under SM4SC workshop you can find it…. I couldn’t get my photos to post there so I thought I’d revert to here to put some up. Photo: Tonee from Wazimba blogging. Erik from White African/Ushahidi and Mativo and Anthony from Plan Kenya.

Will post more this week.

Photo: Erik starting his talk.

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