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“It’s All Part of the ICT Jigsaw” – Plan Mozambique ICT4D workshops

Posted in development, ICT4D, ICTs, mobile and technology, m4D, Mozambique, tagged , , , , , , on October 20, 2009| 7 Comments »

Plan Mozambique’s team has been discussing ICTs in their work using the distance learning packet that my colleague Mika (at Plan Finland) and I put together with lots of support from Hannah Beardon. This is part of our ICT4D research and training initiative in 8 countries (Senegal, Togo, Mali, Cameroon, Ghana, Mozambique, Kenya, Uganda) that will conclude near the end of the year.

This initiative is two-fold —

1) to consolidate some information/research on what’s currently happening in each country (in Plan programs, by other organizations, general ICT landscape, government policies) that staff and managers can use for making decisions around ICT in their programs and other work; and

2) to offer a methodology whereby local staff can identify existing information and communication needs, means, mechanisms and flows on the one hand, and learn about new technology on the other hand to see if any of the new tech is a fit (in its current state or in an adapted state) to meet the existing needs.  One really important aspect is offering ways for local staff to look at the context in which they work every day and see what tools would be useful or even usable (here I like to think of those 4 C’s of successful ICT deployment -connectivity, cost, capacity, and culture).

The end goal is to improve program impact on the ground by strengthening staff capacity to look at their programs with an ICT lens.

Our distance workshop materials (which are pretty amateur — power points with accompanying home-made videos, downloaded videos from other sources, skype calls to expand the discussions) got good feedback from staff.  (This is likely due to my colleague Mika’s great sense of humor more than anything!) We’re thinking of making a few new modules to cover new tech that we’ve heard is being used in Africa or elsewhere, or that we find out about (at workshops, via Twitter, via staff in other countries, from blogs and other sources) so that interested countries could program additional ICT4D days to continue discussions and learning about new tools.

Today we got feedback from Plan Mozambique staff. The main learning/points that came out of the workshop were:

  • Demystifying ICT. “For some of us who are only NGO workers without formal training in ICT, we get scared, we think of megabytes, how info flies, all those things.  But we found that all of us use ICT – our cell phones, our gadgets, the things we use daily, internet, intranet — it’s all part of the ICT jigsaw.”
  • ICT is not stand-alone. “It was quite a useful exercise to see how we can incorporate ICTs in our programmatic interventions.  Again- we realized that all this is now linking up with the rights based approach, with our child centered development approach.  So today and yesterday we’ve seen how ICT can serve in this perspective. Especially today it was very directly apparent how ICT integrates into these approaches. ICT is not a straight alone aspect.”
  • Learning how to map communications networks, identify local communications needs, see what added value Plan can give by improving it directly, strategically or indirectly. “This was a good way for discussing ways to address information and communication needs and ways to bring about better impact in development programs using our current rights based approach,” as one staff put it.
  • Opening windows of opportunities and identifying existing challenges. “We need to map available ICT tools and see what is appropriate in our context to apply.  Some of the common ICT tools in the Africa context are still a challenge. We don’t have electricity in most of our rural communities.  During the mapping exercises on ICTs we need to take that into account. To find the means to identify the tools that are most appropriate. Mobile phones still need to be charged. We can solar charge, but I’ve yet to see this myself.  We can use other ICTs in our programs, but mostly things like radio, TV, particular videos. These tools are already available in the community, everyone in the community has a radio. TV is a challenge. Mobile phones are challenge still.  Mobile phone could add costs to the community leaders, and later would not be sustainable. This needs to be looked into to see what kind of solutions we can find to overcome it.”
  • Gaining insight into ICT4D, its dynamics and uses in communities. “It’s important to understand that we are still a very primitive country.  Different colleagues have raised the question of infrastructure. Yet there is a huge opportunity for us to create space for growth. It’s difficult for us see – we want to really engage community members but wonder if they would feel out of place due to their levels of understanding. We feel they can deal with technologies like mobile phones but when it comes to computers it would be much more difficult. But this workshop was an eye opener. Technology is not so mysterious.  We need to try our best to make technology something simple that can be used by anyone, just like mobile phones, small children can use them. If all other technologies could be that simple it would be great.”
  • Balancing possible/feasible and creative/innovative. “We’ve seen some tools that can help us with new ideas as well as with existing programs. One thing we need to address clearly is guidelines on social media to set up a basis for those who are trying things out. Also thoughts around content management and delivery.  How can countries capture information and communicate it out in a way that gets the message across best. We can also do more learning from others about ICT4D programs, especially about their context and what is the process leading into these projects, what conditions were in place.”
  • Greening our ICT4D.  “Another thing we need to really consider is equipment which with time becomes obsolete – how can we recycle equipment and put it to better use?  Green equipment – how to stop generating trash in communities. Renewable energy sources – solar was mentioned, tapping wind energy also – how can we look at that and enter into that as well.  And what about other appropriate technologies that are not IT.  There are innovative irrigation pumps that are very effective and cheap.  Magnetic torches that don’t use batteries which come in very handy.  There are many things we could adopt and incorporate.”

Related Posts:
I and C then T
ICT ideas from Plan Cameroon
ICT4D Kenya: ICT and community development is real
Modernizing birth registration with mobile technology
In Kenya brainstorming on mobiles
Chickens and eggs and ICTs

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I saw the future of geo-visualization… after lunch

Posted in disaster and emergencies, ICT4D, ICTs, mobile and technology, mapping, tagged , , , , , , , , , , , on October 19, 2009| Leave a Comment »

This is the ‘after-lunch’ part of my last blog about the cool geo-visualization tools I had the chance to learn about at the Google Partnership Exploration Workshop.  (See the Before Lunch portion here for some background).

The first things we saw after lunch were Google 3-D and Google Sketch-Up.  With Google Sketch-Up can make whole 3-D cities and lay them on top of Google Maps.  Sketch up comes in 14 languages and works off-line.  Aidan from Google has used it with autistic kids and made this cool video about it to get you started.  My first thought with this was how cool would it be to use something like this when we’re working with kids or communities to design infrastructure projects.

Next after Sketch-up we went through a whole gamut of Google Map applications:  My Maps, KML, Maps API, Map Maker and Google Earth.  It was so hard to keep all of them straight with their different features that we needed a chart (see below) to keep them straight.  I am a huge fan of maps, but I mostly work with communities using hand-drawn, participatory risk/resource maps.  I’d love to see all these community maps from around the world somehow uploaded and shared.

Anyway, there are at least a million (I am not even exaggerating) things that you can do with these maps alone, together, in conjunction with data and spreadsheets, mashing them up with photos, videos and all kinds of things.  For some of this you need to be a developer/coder, but for a lot of it you could figure it out yourself and just get on with it.

Map Maker for instance is a way to crowd source map making in places that are not mapped out yet.  (I’m really interested in this one).  174 countries so far are making their own maps here. There is a system for trusted users and verification to ensure the maps are correct.  The entire data set for Africa is fully available for download by non-profits, government agencies and individuals to create and enhance their own non-commercial map-related projects.

After the amazing mapping presentations, Ed from Google led a discussion on what they could do to support the needs and work of the agencies that were present.  He started by saying that the impact of today’s GIS stuff could be as big as the printing press in mapping terms. “What we do today used to be very very difficult…. The creation of enthusiastic communities that want to work together to achieve a goal they share has only recently been possible”

So Google asked us:  How can we help you make the most of this new world that we live in? How can our infrastructure be accessible to you so it works for what you want to do?

The responses included requests for:

  • Integrating mobiles and off-line use for those who don’t have electricity or internet
  • Getting layers of information onto maps that can be used by partners who don’t really have impetus to share information; keeping semi-private information so you won’t embarrass governments with it but it can still be shared with some to be useful.
  • Use the Flu Trends model to predict/track disaster trends
  • Improved Google Earth editing tools
  • Feature to add icons in bulk to maps
  • Bring up the concept and need for crowd sourcing and social media usage at the next higher ups emergency management meeting — many at the top levels don’t understand this, we need to lobby
  • List of developers who can help us to do some of this
  • Importance of crowd feeding as well as crowd sourcing — that information needs to get back out to people for local ownership, verification and management

Following that brainstorm, I did my own short presentation on how Plan is using mapping with community youth and media, and how some program offices have been using GPS and GIS to create local maps on which to base their program decisions.

We learned about Google Latitude, where you can track people (who allow you to) by the GPS on their phones.  And then we saw a short presentation on the GeoCam Disaster Response Toolkit which is being developed by Google and NASA. GeoCam is a mobile phone application that lets you take a photo, annotate the image, select an icon to go with the photo and save.  Upon saving, the data goes into a cue and uploads. It goes to a central server which has a maps like interface which shows where the photo was taken and from which direction.  This looked like another cool mobile data gathering option that could be used in disasters — it’s been tested during some of the recent California wildfires.

And on that note – Day 1 was over.  Day 2 was equally as educational. As my co-worker and I got schooled on coding for dummies, some of our more advanced colleagues were uploading data sets that would help them make real-world decisions when the returned to their offices on Monday.

Yes, I saw the future of geo-visualization!

——-

Related Posts on Wait… What?:

I saw the future of geo-visualization… before lunch

Is this map better than that map?

Ushahidi in Haiti: what’s needed now


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I saw the future of geo-visualization…. before lunch

Posted in disaster and emergencies, ICT4D, ICTs, mobile and technology, mapping, tagged , , , , , , , , , , on October 19, 2009| Leave a Comment »

Last week some 40 people from more than 20 different organizations with national and global humanitarian and relief missions attended a Google Partnership Exploration Workshop in Washington, DC, to share information in an interactive setting and explore how the organizations and Google geo & data visualization technologies can further each others’ missions.

Lucky me – I got to go on behalf of Plan.  Much of the meeting centered on how Google’s tools could help in disasters and emergencies, and what non-profits would like to be able to do with those tools, and how Google could help.

The meeting opened up with a representative of FEMA talking about the generally slow and government centered response of FEMA, and how that needed to turn into a quick, user generated information network that could provide real information in real time so that FEMA could offer a real, people centered response.  I loved hearing someone from government saying things like “we need to look at the public as a resource, not a liability.” The conclusion was that in a disaster/emergency you just need enough information to help you make a better decision.  The public is one of the best sources for that information, but government has tended to ignore it  because it’s not “official.”  Consider: a 911 caller is not a certified caller with a background check and training on how to report, but that’s the background of our 911 emergency system. Why can’t it be the same in a disaster?

We also heard about the World Bank’s ECAPRA project for disaster preparedness in Central America.  This project looks at probabilistic risk assessment, using geo-information to predict and assess where damage is likely.  The main points from the WB colleagues were that for SDI (Spatial Data Infrastructure) we need policies, requirements, and mandates, yes, but this is not sufficient – top down is not enough.  We also need software that enables a bottom up approach, aligned incentives that can drive us to open source agenda.  But not just open source code software, we’re talking mass collaboration – and that would change everything.  So then the challenge is how we help civil societies and govts to share and deliver data that enables decision making?  How do we support data collection from the top down and from the bottom up?  The WB is working with developers on some collaborative data collection mobile applications that allow people to easily collect information. In this system, different institutes still own the data but others can update and add to it. WB hopes to embed this within Central American national disaster planning systems, and to train and support the national systems to use these tools.  They will be free to use the elements that most link with the local situations in each country.  Each country is developing these open source applications themselves, and can choose the tools that work best for them.

Google stepped in then to share some Google Visualizations — Google Fusion Tables, Visualization API, Chart API and Motion Charts (Gapminder).  With these applications, different sources can share data, or share some data and keep other data private.  You can compare data from different sources.  For example, there is a chart currently residing in Google Fusion Tables that pulls GDP data from the CIA Fact Book, the World Bank and the IMF, and allows you to compare data across countries from different sources.  You can then use that data to create your own data visualizations, including maps, tables, charts, and the fabulous Gap Minder/motion visualization charts (first made popular at TED by Hans Rosling). These can all be easily transferred to your own webpage.  If you have public data that deserves to be treated separately you can become a Google trusted source. (Click on the “information for publishers” link to see how to get your data made public) For a quick tutorial on how to make your own cool Gap Minder chart check out this link.  *Note Gapminder is not owned by Google. Gapminder is a foundation of its own, totally independent from Google. Google bought the software [Trendalyzer] to improve the technology further.

Next up was the American Red Cross who shared some of the challenges that they face and how they use geo-spatial and information mapping to overcome them.  Red Cross has a whole mobile data gathering system set up and works via volunteers during disasters to collect information.  They also have over 30 years of disaster data that they can use to analyze trends.  The ARC wants to do more with mapping and visualizations so that they can see what is happening right away, using maps, charts and analyzing trends.  What does the ARC want to see from Google?  A disaster dashboard – eg using Google Wave?  Inventory tracking and mapping capability.  Data mining and research capabilities such as with Fusion tables.  They want people to be able to go to the ARC and see not what the Red Cross is, but what the Red Cross does.  To use the site for up to date information that will help people manage during disasters and emergencies.

Wow, and this was all before lunch!

—————

Related posts:
I saw the future of geovisualization… after lunch
Is this map better than that map?
Ushahidi in Haiti:  what’s needed now

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Girl Power and the CGI!

Posted in Ghana, ICT4D, ICTs, mobile and technology, m4D, participation, youth media, tagged , , , , , , , , , , on September 18, 2009| 2 Comments »

Next week I’ll have the honor of (wo)manning the expo table for Plan at the Clinton Global Initiative (CGI) Exchange [the networking event after the actual CGI meeting]. It’s Plan’s first year at the CGI, which is exciting for us as an organization. The project that we’ve committed to is a convergence of many of the things that Plan has been getting deeper and deeper into in the past few years – youth engagement, youth employment, participatory media, social media, ICTs, youth voice, youth-led advocacy, and last but not least, girl power. I’ll be supporting the project with some training around social media and ICTs based on experiences in past projects such as the Youth Empowerment through Arts and Media project.

Our commitment, Vocational Skills and Media Training for Adolescent Girls in Ghana, is a three-year project that combines job skills training for girls with media production by girls.  The combination of these two elements will give girls key skill sets for employment opportunities while also creating public platforms for girls to raise awareness and advocate on issues affecting them. Through the project 140 adolescent girls will participate in training on media production and journalism, including citizen journalism/social media.  Of those, some will go on to participate in an internship program to do hands-on work in media.  The girls will be trained on how to use diverse types of media, including traditional as well as new media, to advocate against gender discrimination.  Adult journalists will participate in Plan’s training program on child rights and gender respect in media.  In the process, the project will engage the public through radio, television and web communication around the challenges that adolescent girls face in West Africa at the community, national, and regional levels. Participating girls will also have opportunities to meet and share experiences with each other and their female Ghanaian journalist mentors.

I really like this project because it brings so many critical elements into one initiative.  More and more Plan is supporting this type of work in Africa, and it really makes a difference in the youth themselves in terms of skills, self confidence, team work, and learning how to communicate issues of importance in a confident and respectful way.  It helps them access information and new skills that help them find employment. It also has an impact on communities who see their youth in a new light and who become more open to dialogue with youth around issues that youth want to discuss but may not be able to bring up in existing forums.  The media produced by children and youth can raise awareness and encourage dialogue at the national level, and it can be presented in global meetings to bring youth voices and a dose of reality into high level discussions. It can be shared on the internet to engage and involve people in other parts of the world, and to break down stereotypes about Africans. I also think one outcome will be that the participating girls and women will contribute to modernizing the field of journalism in Ghana because they will be trained on new media tools and they will likely think seriously about how girls are portrayed by the media in the future.

Plan’s research “Because I am a Girl: The State of the World’s Girls” came out in 2007, highlighting the urgency for us to focus more programs on girls as key players.  Out of this report, a decision was made to make girls Plan’s key focus over the next several years, and the Because I am a Girl Campaign was launched.  Since then, two in depth studies have highlighted specific issues: Because I am a Girl: In the Shadow of War (2008), and Girl’s Economic Empowerment (coming out later this month).

Come by our table to say hi if you happen to be at CGI exchange!

Related posts:

On Girls and ICTs

Being a girl in Cumbana

An example of youth-led community change in Mali

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I and C, then T

Posted in development, ICT4D, ICTs, mobile and technology, tagged , , , , , on September 13, 2009| 6 Comments »

Last week some Plan USA staff got together at Plan’s Washington, DC office as part of our ongoing discussions on how Plan globally could better use ICTs and social media as enablers in our work and to improve program outcomes.  We had the honor of some amazing minds to support us, including Josh Nesbit (@joshnesbit) from FrontlineSMS: Medic, Dave Isaak from SixBlue Data (@sixblue_data), Michael Downey from Indiana University (@downeym), and Wayan Vota from Inveneo (@wayan_vota).

Photo: Mwendar and Ali using mobiles during a meeting on modernizing the birth registration process in Kwale, Kenya, in June 2009.

We started with an overview of ICT4D, emphasizing the importance of not starting with the tools and devices, but rather a mapping of information and communications needs.

The presentation was based on Plan’s “Mobiles for Development Guide” by Hannah Beardon.  (See the presentation here). For me, a key aspect was the 3 ways that organizations can incorporate ICTs in their work:

1) Directly:  Addressing the digital divide through improved connectivity, capacity, access

2) Strategically:  Applying ICTs to enhance the impact of development projects and programs

3) Indirectly: improving their efficiency and effectiveness

The Mobiles for Development Guide also proposes a three-step process for arriving at decisions on how ICTs can be incorporated:

Stage 1: Assess the need/potential for ICTs/mobile technology

Stage 2: Analyze the socio-technological context

Stage 3: Choose the technology and content

For me, this is kind of obvious but we seem to often forget it.  Most sound organizations wouldn’t decide that building a clinic or a school is the solution without looking at the broader situation together with community members, and analyzing together what the desired outcomes actually are, what the local resources are, what the barriers are, how sustainability will be achieved, issues of upkeep, local ownership, power and control, usability, etc.  In the same way, we clearly shouldn’t slap on 100 mobile phones and some computers and call it an ICT4D or m-Something initiative.

But sometimes technology seems like such an obvious solution that organizations start with the technology tools rather than looking at the desired outcomes:  let’s do a radio project, a video project, an m-Health project – when rather we should be stepping back and seeing what the larger goals are, how we plan to reach them, what kind of information and communication needs to happen to reach project goals, how is information and communication currently happening in the local situation and who has control over it, and lastly what types of tools might work best for relaying that information and communicating.

As an action item from the workshop, we will begin work on a more concrete methodological guide for Plan staff to use at the local level.  The concept is in place, but how to actually do this concretely when we are developing programs with communities is perhaps not so clear.  The idea is to develop a detailed and participatory methodology that could be used locally (by staff, community members, district officials, etc.) to identify information and map out communication needs in existing (or developing) initiatives, to better understand the local ‘socio-technological’ context, and to have some sort of ‘decision tree’ that could help suggest the most appropriate ICT enablers for the local context. We hope to gather input from others who have done similar work (in and outside of Plan) and to field test it in Cameroon in a Child Survival project early next year.

Related Posts:

11 concerns about ICTs and ‘social media for social good’

It’s all part of the ICT jigsaw: Plan Mozambique ICT4D workshops

ICT ideas from Plan Cameroon

ICT4D Kenya: ICT and community development is real

Modernizing birth registration with mobile technology

In Kenya brainstorming on mobiles

Chickens and eggs and ICTs

On Girls and ICTs

7 (or more) questions to ask before adding ICTs

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@MambeNanje and company

Posted in Cameroon, ICT4D, ICTs, mobile and technology, tagged , , , , , , , , , , on August 5, 2009| Leave a Comment »

I wrote last week about Mambe Churchill Nanje and his work with Village Diary in Cameroon. But Village Diary is not Churchill’s whole story. The other part is his company Afrovisiongroup.com and the company he was keeping when we met up for a Malta and some Castels. Photo: Churchill and Steveslil.

AfroVisioN is Churchill’s IT firm, based out of Buea, Cameroon. AfroVisioN helps local businesses build their on-line presence, and aims to help Cameroon in general realize the potential of the web. “I was in the process of trying to get a nice paying job in IT, and someone told me: ‘Don’t get a job, create jobs instead!’ so that’s what I set out to do. I wanted to show people in Cameroon that there is more online than email.”

AfroVisioN invests in research and development to cut down costs of technology to serve the local markets. They provide affordable websites and web solutions, building software packages and automated operations to facilitate management and efficiency.

Although he can’t be more than 24 years old, this is not Churchill’s first venture. In 2006, at age 20 he invested all his time and money in building up a portal to allow students to see their GCE scores online. He purchased the GCE scores from the GCE board and published them for free on a site called passgce.com. The site was promptly shut down by the GCE board. Churchill recognized that there are potential disadvantages to having the scores on the internet (an error in programming logic could show the wrong results or someone could hack into the system and change the results), but that these are easily overcome with standard security measures. He’s sure the site was closed for other reasons. “Imagine building all your hopes on something and it gets shut down….”

Not one to give up, Churchill moved on to doing small IT projects that led him to his current business model at AfroVisioN. “Our market and its people don’t have huge financial backings, but they need technology in order to make their businesses more profitable,” so the business model builds on making a web presence affordable.

But Churchill’s goal doesn’t end there. “I kept wondering, why am I exporting software and my schoolmates and family are exporting cocoa… and not earning any money through their hard work.” So Churchill’s broader goal is to make a name for himself, to earn trust and credibility so that he can attract investment to help others to progress. In addition, he’s looking for ways that IT, especially internet, can be used to gain access to information to improve farms and local businesses so that they can earn more.

As we sipped our drinks and then rode in a crowded taxi from one side of town to the other, Churchill’s friends Steveslil and Peter also talked about their aspirations. Photo: Steveslil, Peter and Churchill.

Steveslil is an up and coming R&B singer – check out his website (powered by AfroVisioN) athttp://www.steveslil.com/flashsite.swf. He was appointed CEO of CoreSouth Records in 2005 and put out his debut album “Play my Tambourine,” fostered by Churchill, who also directed 2 of Steveslil’s videos. Steveslil is now on the BEI (Bebum Entertainment Industry) label out of Washington DC, founded in 2002 by Cameroonian-American businessman Esapa Sebastien.

Peter (@foch4T) studied at university with Churchill and they currently call on each other when there is work to be done on websites or other IT projects. Peter’s dream is to start a tour company to bring people to Cameroon. “Cameroon is the center of the world. It’s the heart of Africa. Here you have every climate, every type of thing that can be found in Africa, but all in one place.” Peter wants to bring people to Cameroon to experience the country’s beauty and culture in the most real way possible, giving them custom made tours.

Some impressive guys, to say the least. And to me, it was most heartening that not one of them talked about wanting to leave Cameroon to try to succeed elsewhere, but rather building up their country’s own potential and their own people.

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ICT4D Ideas from Plan Cameroon

Posted in Cameroon, development, ICT4D, ICTs, mobile and technology, m4D, mapping, tagged , , , , , , , , on July 28, 2009| 1 Comment »

I had a chance to meet with Plan Cameroon’s Program Technical Team today (including those that look at Monitoring and Evaluation, Health, Education, Sponsorship, Child Protection, Water and Sanitation, Gender and the overall Program Support Manager) to give a quick brief on the ICT4D research and training that Plan Finland is supporting with Plan offices in 8 countries in Africa (Mali, Senegal, Cameroon, Ghana, Togo, Mozambique, Kenya and Uganda).

We are working with Hannah Beardon, who wrote Plan’s Mobiles for Development guide (available in both English and French) and building on that towards some more focused and concrete ideas for ICT use in these 8 countries. We’ll share the research with staff during 2-day workshops to brainstorm and gather ideas on information and communications needs, as well as available tools that could be used or adapted to local situations.

The 2-day workshops are planned for Aug and Sept. Hannah, Mika (Plan Finland) and I are developing the methodology and will make a training DVD to send ahead of time to each country (apparently complete with our selves doing presentations!) since we don’t have funding to do face-to-face training. We’ll have a staff person in each country as the main facilitator, and 10-12 key staff, from management to frontline, will attend. Mika or I will beam in by skype to support if needed. We’ll use the Frontline SMS demo video that Mika and crew did also, (see my earlier post about this from a few months ago), show how Nokia Data Gathering Software works, share the Common Craft Social Media videos, among other things. Hannah’s methodology will also come in for thinking about how ICTs could enhance existing efforts.

The idea is to both learn about new tools as well as look at current programs and see if there are ways to use ICTs to improve impact, and how to begin tailoring them to the programs and local settings. We’re also doing research on government policies and how Plan’s work links there. I hope that we can also look at partnering with local developers and ICT4D innovators in each country….

The idea of ICT4D was a bit new to some of the Plan Cameroon staff and not at all new to others. One interesting idea they shared was using SMS in anti-malaria programs to periodically remind people to retreat their bednets. There was some concern about literacy rates if one relies on SMS, and interest in using voice response, but given the number of languages in Cameroon, voice could also be a bit of a challenge. I’ll have to try to find out if/how that’s overcome in other places. Another concern was ‘scamming’ and how to avoid that happening. But it seemed that the issue of scamming is not something that Plan alone would face, but something in general that is faced with mobile phones.

The program support manager was really keen on using mobiles for program monitoring as that is something that can always improve and be more efficient with ICT, he said, and wants to test some ideas. The ICT manager also said he wanted to write something up. The sponsorship manager suggested trying out some data collection or quicker communications tools for linking with community volunteers. And as mentioned earlier, child media and child protection are areas that can be greatly enhanced and supported via ICTs (help lines, SMS incident reporting, social media and mobile reporting).

After the 2-day workshop, we should have something really nice to go forward with.

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Hands on, hands on, hands on

Posted in ICT4D, ICTs, mobile and technology, youth, youth media, tagged , , , , on July 24, 2009| 1 Comment »

We started the YETAM training with the youth on Tuesday morning, after an official launch. The mayor of Okola attended as well as some of the Plan staff from the Country Office in Yaounde.

Since the youth had already had training via Plan and IRONDEL on the Rights of the Child, and some had worked with Plan’s Kids Waves radio show, they were really well equipped for moving onto video and arts work. They started with their community map where they had detailed, along with the community organization members, everything in their community.

The youth presented the map and everyone worked in groups to organize and flesh out the information from the map in 4 categories: community history, community description, community resources, and the situation of child rights and protection. Photo: youth presenting the map.

They wrote their ideas on note cards which were posted on flipcharts and then sorted to come up with final categories. These formed the basis for all the upcoming work. Photos: flipcharts with the different topics for filming and arts work.

After the map work, we went into introductions to the different things that we’d be doing: photography, film and drawing/painting. We had a bit of a struggle within the team getting facilitators to move from too much theory onto practical work. They kept going back to presentations and lots of long flipcharts and technical descriptions. Photo: The arts group re-drew a nicer version of the community map later in the week.

We realized later in the week that we didn’t all have the same understanding of the project methodology. Some thought that we were doing 1 week of theory, and 1 week of practice, and then afterwards would start making some videos, when in reality the idea is that we would not focus too much on theory because the media equipment is very simple to use, and we can use practical, hands-on exercises to build the technical skills.

The idea is to quickly get hands on during the first week, and then start making a first round of arts and videos near the end of the first week, continuing through the second week, and then getting into editing by the middle of the 2nd week. In the evenings we’d look at the footage as a whole group, and participants would talk about what looked good, what didn’t and how to improve. Once that got cleared up things moved on splendidly. Photo: Practice and group reflection is the best teacher.

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People can make their own media

Posted in ICT4D, ICTs, mobile and technology, social media, YETAM, youth media, tagged , , , , , , , on July 11, 2009| Leave a Comment »

The Youth Empowerment through Arts and Media project (YETAM) kicked off on Wednesday with a press event, and then a training of trainers until Friday. At the press launch, I had to give an overview of social media and the YETAM project. The focus was on how social media can serve as a tool for community development, social change and augmenting participation, because it is based on some of the same principles and approaches as good community development work: partnership, ownership, collaboration, sharing, openness, communication, voice, power sharing, accountability, transparency, and democratic processes. I was bit afraid to use any examples of human rights/election monitoring or mention how social media is forcing the media business to change and impacting on social ‘revolutions’, not knowing if it could be threatening to the government and media attending, so it seemed better not to bring it up! Photo: YETAM launch announcement hanging in the lobby at Plan Cameroon.

For me the most interesting part of the 3-day workshop was listening to the participants debate about whether arts/media are tools or products. People said that they really learned something from the debate, that it really sparked their thinking about what is art and what is media and what both are for. They concluded (as I had hoped) that arts and media can be tools that help youth (in our case) research and deepen their understanding of themselves and their communities during the creation process. Yet arts and media are also products that are ‘consumed’ afterwards, catalyzing more debate and dialogue (sometimes via more arts and media) and if successful, eventually lead to some kind of positive social change. And the cycle goes around and around. Photo: Press event for the closing of the training of trainers.

The idea of tool vs product can be a struggle sometimes when we start work on YETAM and the concept of participatory video or social media for social change and working with rural communities. Sometimes people think that we want fancy commercials or television spots or 30 minute professional documentaries or fiction films, or they don’t believe children/youth will have the capacity to make their own videos or edit their own films, or that people from rural communities can learn to use the equipment. It can be hard to explain that we don’t need to write long scripts and set up scenes with lights and big media teams with large expensive cameras, and that if we bring the technology down to simple language and hand over the camera, it’s very doable. We don’t need a week of theory before we allow the kids to touch the cameras or to paint something, that the media and the art are the means for having the discussions and theorizing about the issues as well as the end for continuing on with the discussions. And we don’t need to disrupt the community and or have ‘outsiders’ doing it for the media or art to matter. Local people can make their own media and it can be even more meaningful that way. Photo: Plan and partner staff working on the agenda for the youth training that starts on Monday.

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Mobiles Increase Reach at Childline Kenya

Posted in ICT4D, ICTs, mobile and technology, m4D, tagged , , , , , , , , on July 5, 2009| 1 Comment »

Childline Kenya is about child protection. “We run at 24 hour children’s helpline which is both an emergency response service for abused children who need someone to help and an information line where children who have difficulties or questions that are bothering them can call us, we can talk to them, have a chat, do counseling on line, deal with abuse.” Irene Nyamu is the Deputy Director of Childline Kenya. She also worked at Plan for about 3 years before moving to her new post. Photo: Irene during a community visit in Kwale.

At Childline, Irene is constantly looking at new issues and situations because the field of child rights and child protection is vast. Childine works with everything from adoption issues to drug addiction to child abuse within the family and juvenile justice. “I wasn’t too versed in legislation, laws that relate to children and I’ve had to learn so much,” she says.

Before Childline, there was a government line, but it wasn’t a 24-hour line and it wasn’t free. If a child wanted help they had to have money to call. “What we’ve done as Childline is try very much to leverage support from the government’s Dept. of Children’s services.” For the last 3 years children have known that they can call to get the service. But Childline has involved government of Kenya along the way. “We’ve helped build government capacity and have proven that it’s possible to have a child helpline without a heavy cost. We’ve demonstrated its usefulness.”

When Childline first started, they had a fixed line with a free call number and got around 600 calls per month. “Since we’ve moved to mobiles, we get about 20,000 calls per month and we are still not meeting the needs of the population.” Childline Kenya’s has 9 counselors during the day and about 6 at night. To optimally operate, Irene estimates needing around 15 during day and 10 at night or more. “When we were on a landline, we had a long phone number that was difficult to remember, and most people don’t have access to fixed line. So now with the 116 short code, it’s quite easy to remember and very accessible on mobile.”

As for concerns that children cannot access a phone to report in, people should not assume children do not have access to phones. Childline confronted this and has proven that if the information is out there, children will find someone that is willing to help them make a call. “Many children now call us even without a fixed line. They have a teacher, an auntie, a big sister who will allow them to borrow the phone. I’ve seen that almost everybody in the community has a SIM card. They do not have a handset, but when they need to make a call they just borrow a handset for a few minutes and somehow they do it. We can’t make the argument that children can’t use technology. There are innovative ways of using the technology so let’s put the technology out there and stop assuming that people can’t access it.”

What about credit? This is a very important issue. “If organizations or institutions want to use SMS, then there is an investment cost unless you are able to acquire a short code.

Childline tracks how many people have dialed in and how many calls they actually receive, and they currently receive many more calls than they are able to manage. Irene thinks that one way of extending the service out to more children might be an increased use of SMS, which is extremely common and accessible in Kenya. “To meet the needs of our population, I think this FrontlineSMS training was really useful. We can now go in to explore how to use SMS for child helpline work in order to offer more alternatives to children. If you can’t call, can you SMS? And how do those numbers compare?” Photo: Learning to set up Frontline SMS for mobile data gathering, SMS outreach and auto-responses.

“I love working at Childline because every new day is different. Every new call that comes in, you can anticipate a new challenge.” One way to meet some of these challenges is via new technologies such as mobile outreach and mobile data gathering.

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