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Water

Posted in Cameroon, development, El Salvador, Mali, Rwanda, Senegal, tagged , , , , , , , , , , on October 15, 2010| 1 Comment »

One of the main programs I support is a youth arts, technology and media program called ‘YETAM‘.  The program supports youth to identify and raise issues that they consider important, and then helps them engage their communities to resolve the issues they’ve raised. The youth have talked a lot about water in most of the places where I’ve been working in the past couple years, probably because children and youth tend to be the ones responsible for carrying water.

As part of the project in Okola District in Cameroon last year, youth mapped their community and prioritized their issues. One of their top issues was water. They made this film together about the water problem and shared it with the community adults and local authorities.

Probleme d’eau Potable – The Potable Water Problem (for subtitles, click on the arrow on the bottom right hand side of the video player and then click on the red ‘cc’ button)

Spurred on by the project and the organized youth, a few months later the community got to work fixing one of their water sources. They put in some resources and so did our local office.

La quete d’eau potable – Lack of Potable Water part 2.

Here are a couple other videos about water filmed by youth….

The Community Water Tank from El Salvador about what happens when water sources are not kept up (click on link as it’s not available on YouTube yet)

Djiko: l’eau potable a song youth wrote to remind communities about water scarcity in Mali

Water – Amazi where youth interview a rural family about water scarcity in Rwanda

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A catalyst for positive change

Youth empowerment through tech, arts and media

Meeting in the middle

An example of youth-led community change in Mali

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New Plan report on ICT enabled development

Posted in Benin, Cameroon, development, Ghana, ICT4D, ICTs, mobile and technology, Kenya, m4D, Mali, Mozambique, Senegal, smart aid, Uganda, tagged , , , , , , , , , , , , , , , , , , , , , , , , on October 5, 2010| 6 Comments »

Plan just released a new report called ICT Enabled Development: Using ICT strategically to support Plan’s work. The report is part of an on-going process by Plan Finland (kudos to Mika Valitalo for leading the process) in collaboration with Plan USA to support Plan’s country offices in Africa to use ICTs strategically and effectively in their development work. It was written by Hannah Beardon and builds on the Mobiles for Development Guide that Plan Finland produced (also written by Hannah) in 2009.

The idea for the report came out of our work with staff and communities, and the sense that we needed to better understand and document the ICT4D context in the different countries where we are working. Country offices wanted to strengthen their capacities to strategically incorporate ICTs into their work and to ensure that any fund-raising efforts for ICTs were stemming from real needs and interest from the ground. Plan offices were also in the process of updating their long-term strategic plans and wanted to think through how and where they could incorporate ICTs in their work internally and with communities.

The process for creating the report included 2-day workshops with staff in 5 countries, using a methodology that Mika, Hannah and I put together. We created a set of ICT training materials and discussion questions and used a ‘distance-learning’ process, working with a point person in each office who planned and carried out the workshop. Mika and I supported via Skype and email.

Hannah researched existing reports and initiatives by participating offices to find evidence and examples of ICT use. She also held phone or skype conversations with key staff at the country and regional levels around their ICT use, needs and challenges, and pulled together information on the national ICT context for each country.

The first section of the report explains the concept of ‘ICT enabled development’ and why it is important for Plan and other development organizations to take on board. “With so many ICT tools and applications now available, the job of a development organization is no longer to compensate for lack of access but to find innovative and effective ways of putting the tools to development ends. This means not only developing separate projects to install ICTs in under-served communities, but looking at key development challenges and needs with an ICT eye, asking ‘how could ICTs help to overcome this problem’?”

Drawing on the research, conversations, workshop input and feedback from staff, and documented experience using ICTs in Plan’s work, Hannah created a checklist with 10 key areas to think about when planning ICT-enabled development efforts.

  1. Context Analysis: what is happening with ICT (for development) in the country or region?
  2. Defining the need: what problems can ICT help overcome? what opportunities can it create?
  3. Choosing a strategy: what kind of ICT4D is needed? direct? internal? strategic?
  4. Undertaking a participatory communications assessment: who will benefit from this use of ICT and how?
  5. Choosing the technology: what ICTs/applications are available to meet this need or goal?
  6. Adjusting the content: can people understand and use the information provided for and by the ICTs?
  7. Building and using capacity: what kind of support will people need to use and benefit from the ICT, and to innovate around it?
  8. Monitoring progress: how do you know if the ICT is helping meet the development goal or need?
  9. Keeping it going: how can you manage risks and keep up with changes?
  10. Learning from each other: what has been done before, and what have you learned that others could use?

The checklist helps to ensure that ICT use is linked to real development needs and priorities and appropriate for those who are participating in an initiative or a project. The report elaborates on the 10 key areas with detailed observations, learning and examples to illustrate them and to help orient others who are working on similar initiatives. It places the checklist into a 4-stage process for ICT integration.

  1. Understanding the context for ICT work: includes external context and internal experience and capacity
  2. Finding a match between priorities and possibilities: rooting the system in local needs and priorities and finding good uses for tools and applications
  3. Planning and implementing concrete initiatives: carrying out participatory assessments, linking to other development processes and addressing technical issues and concerns
  4. Building a culture of systematic, sustained and strategic use of ICTs: linking ICTs with program work, transforming the role of ‘the ICT guy’, and building expertise on the cultural and social aspects of ICT use

Additional material and case studies, ICT country briefings, and an overview of Plan’s current work with ICT4D in Africa are offered at the end of the report.

The report includes input from Plan staff in Ghana, Mali, Mozambique, Senegal and Uganda who participated in the ICT4D workshops. It also draws heavily on some of the work that Mika has been doing in Finland and Kenya, and work that I’ve been involved in and have written about in Mali, Cameroon, Mozambique, Ghana, Benin and Kenya involving staff, community members and community youth. You can contact Mika to get the workshop methodology in French or English or to comment on the report (ict4d [at] plan [dot] fi).

There’s so much rich material in the report that I almost want to summarize the whole thing here on my blog, section by section, so that people will take the time to read it…  I think this is a really important and useful piece of work and we’re very excited that it’s now available! Download it here.

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ICT4D in Uganda: ICT does not equal computers

Demystifying Internet (Ghana)

It’s all part of the ICT jigsaw: Plan Mozambique ICT4D workshops

A positively brilliant ICT4D workshop in Kwale, Kenya

7 or more questions to ask before adding ICTs (Benin)

A catalyst for positive change (Cameroon)

Salim’s ICT advice part 1: consider both process and passion (Kenya)

Salim’s ICT advice part 2: innovate but keep it real (Kenya)

Meeting in the middle

I and C, then T (US)

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A catalyst for positive change

Posted in Cameroon, development, ICT4D, ICTs, mobile and technology, mapping, YETAM, youth, youth media, tagged , , , , , , , , , , , on July 16, 2010| 16 Comments »

Youth in Ndop, Cameroon

For the past few years I’ve been supporting the Youth Empowerment through Technology Arts and Media project (YETAM) in several countries in Africa.  The last few weeks I was in Cameroon, where the initiative is expanding to new communities, based on learning from last year’s work in Okola.

The project

The project uses technology, arts and media to spur youth engagement in the community development process and youth-led actions around challenges youth identify in their communities. In the process they think about their personal and community strengths and resources, develop skills for problem solving, team work, research and investigation, and get training on how to use some different ICTs (information and communication technologies). They also build confidence and self esteem and learn how to bring up different issues in their communities and involve their peers, families, local authorities and local leaders in actions to address them.

Audience

The main ‘audience’ for the arts and media is the communities where the youth live and nearby communities. Some of their teachers, parents and local leaders also take part in the project and related training. This helps youth to build up support for their agenda. The arts and media is aimed at engaging communities in dialog and discussion that eventually leads to positive change.  Youth often have opportunities to participate in and use their new skills and their arts and media to advocate at national levels as well. Via the Internet, the youth’s voices are amplified to also reach their global peers and decision makers. For example, the YouTube site for the project has over 100 videos made by youth over the past 2 years.

Youth drawing on issue of water

Actions

Last year, the youth in Okola identified poor quality drinking water as a key challenge. They got the community moving to restore a damaged and contaminated spring bed and improve the water quality (without external funding).  This year we’ve incorporated a stronger focus on prevention of violence and gender discrimination because those were the themes that emerged most heavily across all the participating countries in the past 2 years of the project.  We hope the youth will improve their analytical skills around these areas and begin to look at these issues in more depth, strengthen their understanding of the causes of violence and gender discrimination, and develop strategies for overcoming them.

Process

The whole process starts when staff begin discussions about the project and its goals with interested local communities and youth. It’s a dialog and negotiation process, aimed at building local ownership and partnership for the initiative. Staff identify local partners skilled in the areas of technology, arts and media to accompany and support the process.

Staff and partners learning to use GPS for Open Street Mapping

TOT

A 1-week training of trainers (TOT) ensures that everyone is on the same page with regard to the project objectives.The TOT also helps deepen staff and partners’ understanding of some of the issues such as gender and violence, and is an opportunity to build skills on new ICTs that can be used in the project.  This year, for example, we had a session on GPS and OpenStreetMap because we want to add digital mapping to the toolbox to complement hand-drawn mapping, since both are of value to the work we are doing. (Shout out to @billzimmerman and @mikel for pointing us in the direction of Ernest, our fabulous GPS and OSM trainer from Limbe).

Critical questions

At the TOT, we discuss some of the critical questions in a project like this, such as:

Whose media? The arts and media created in the project should belong to the community, not to the funding organization or the arts and media partners. This has connotations then in how it is attributed and copyrighted, and who keeps copies of it, and what it is used for. The best way to manage this seems to be to see organizations and funders as ‘sponsors’ of the project and to ‘brand’ the media as such (this project was funded by xxx and does not represent official positions of xxx).

My personal bias is that the media and any web associated with the project should not carry an institutional logo or be hosted on an institution’s website, but should be established and managed locally using free tools like WordPress and YouTube with support from partner organizations.  I think that we should be looking at these kinds of initiatives as youth and community capacity building not as an institutional branding opportunity.

A middle ground could be that the media is ‘owned’ by all the involved partners and all can use it to promote their own objectives, or that some of the media supports an institutional position and that media is put on an institutional site, and other media can be created by the community for its own purposes, and hosted/posted on free sites like the ones I mentioned. This aspect can still be a little bit tricky, if you ask me.

Whose agenda? The agenda should be built by and belong to the youth and the community. They are not making promotional materials for us or the local partners. We also should not be censoring media.  This is an issue sometimes when the position of the community does not follow institutional positions.  This can be addressed by resolving the issue of ‘whose media’.

Which media? The project aims at building skills in various media forms. The primary audience is local, and so we help youth learn to select their media form by thinking about the primary audience’s access and media habits or traditions. Often painting, drama, newsletters, comedy, poems and singing, radio, and video are more effective than say YouTube and blogging for getting a message across to local community members who may not have electricity and/or Internet. Digital media serves a purpose, but for a different audience, normally at the national or global level.  In addition, sometimes one tool is better than another for addressing a particular topic, for example, violence may be difficult to portray on a film without identifying the person who was mistreated and putting them at risk of retaliation.

At the same time, the thing that draws a lot of the youth into the project is the opportunity to learn computer skills, to manipulate and manage a camera, to go onto the Internet. So we bring these tools in as well to build those skills in young people, even though they may not have Internet access on a daily basis. We also ensure that youth have access to the tools and equipment they need to continue making digital media and accessing the Internet and computers by working with schools and partners on an agreement for owning and managing the equipment and supporting youth to use it.

Media for what? We all know that kids can make amazing arts and media and that they can learn to use computers and cameras and mobile phones without a problem. So what? The goal of the project is what children and youth learn in the process of making that media, what skills they build, and then what they actually do with their skills and their art and media that counts, what changes do they achieve for themselves and in their communities? How do they generate dialog while making the arts and media and/or how do they use their final ‘products’ to push for positive change.

Adapting to the local setting

During the TOT, partners and staff create a detailed plan for how they will train the 60 or so participating youth on technology, arts and media over a focused 2-week period and beyond through refresher training and hands-on work. We’ve set the goal of 30% theory and 70% practice to help guide partners and facilitators as they prepare their sessions. The goal is not training professional artists, journalists and technologists – it’s using arts, media and technology as tools for youth participation, action and advocacy.

Mercy presents the youth's map

Mapping

To identify the themes that the youth will focus on, we facilitate a participatory mapping process. The youth create a base map of their community and discuss the community’s history and what makes it unique – they create their community profile.

Then they identify community resources and risks based on the 4 categories of child rights:  survival, development, participation and protection. In other words, they identify what exists currently in the community that supports children to survive and develop, and how the community currently protects children, and what spaces children currently have to participate.  They then look at where those 4 categories are not doing so well, and where children are at risk.

Youth, parents and local authorities discuss the map

The map is shared on the first day of the youth workshop and discussed with participating teachers, local authorities and parents in order to generate additional input and to get buy-in from the adults.  In small groups and plenary, they together prioritize the issues and decide which ones they will focus on during the workshop and beyond, using arts and new media tools. In follow up sessions, they will also make a digital map of their area for uploading to the Internet, and their arts and media work will be uploaded as points on that digital map. The digital map and the hand drawn map bring distinct benefits to this kind of process.

I love mapping. It’s a really interesting process, because when you start by looking at resources and when you are working with youth, so many things come out that would not come up if you came in and asked about needs or problems and only worked with adults. Communities are used to NGOs coming in to ask them what they need, to train them to see only their problems and to feel like victims, and to then expect the NGO or external agent to ‘resolve things.’ If you start by identifying only needs and problems, there are so many things in a community that will be missed. I notice that youth are not as well-trained as their parents in playing the victim. They are much better at talking about their community and what it means or holds for them than their parents are. When I show up as an outsider, they often want to show me beautiful places, special places, things they have and are proud of, not their needs and problems.

Some of the challenges youth identified and will work on

The real work

After the workshops comes the real work.  The partner organizations, staff, teachers and community leaders who are involved support the youth over time to continue their learning in the different areas, to do refresher training in areas they didn’t fully catch during the first round, to generate dialog in the community around the themes youth have identified, and to work on the issues they have identified through organized youth-led actions and advocacy at different levels and engaging decision makers at the local, but also district and national, and sometimes even global levels.

This is where the real change happens and is the real heart of the initiative.

My Cameroonian colleague told me one day ‘This project is like a catalyst in my body.’ It has motivated and driven her to learn new skills and take on new challenges, to push herself to new levels to achieve the goals set out. I’ve seen it have the same effect on the youth and on myself as well. In the end, that is what we want to achieve — motivated and engaged people, working together to make positive change in their communities and beyond.

Resources

This morning I came across this toolkit ‘A Rights-Based Approach to Participatory Video Toolkit’ by Insight, and I absolutely love it. It pretty much spells out what we are doing (though we had nothing to do with writing it up), and confirms a lot of the hunches and ideas that we’ve had while developing the program. I highly recommend it if you are working on rights and media.

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The important people table

Posted in Cameroon, development, travel, YETAM, tagged , , , , , , , , on July 3, 2010| Leave a Comment »

Bamenda, Cameroon

Based on my last couple of posts, apparently this week I’m a little hung up on privilege and position.

I’m in Cameroon to support staff and partners with some training. Today we drove from Bamenda out to the community where we’ll be working. We needed to do the last bit of the arrangements, greet the community notables and school principal, and see the center where we would be having the training to get a sense of how we would set things up for Monday.

Ride out to the community, near Bamenda Town

The community is about an hour’s drive out on roads that curve through green mountains that cover over with clouds and fog from dusk until the sun burns them off mid morning. This part of Cameroon has got to be one of the richest, most fertile places I’ve ever been to.

Our meeting was at the school, and I knew once we drove up and I got a peek through the school windows, that I was going to have to sit up front on the stage at the important people’s table and give a speech. Damn. There was no way around it.

This is what it feels like when you have to sit up there:

On the plus side, experience tells me that after a couple days at the training it will feel more like this:

The kids and the community are super excited about the workshop.  The youth sang a choir style welcome song that gave me chills. It took me back to the days when I used to spend a lot of time accompanying foreign delegations to communities. This welcome was one of the finest. It’s easy to see why visitors feel so special when they go to communities in places like Cameroon.

On the drive back we stopped along the road, near the palm wine huts and kola nut sellers, for fresh boiled peanuts in the shell and roasted corn. The sun set and the fog settled in for the night as we carefully made our way back to Bamenda in near zero visibility.

I can’t wait till Monday when we move from town out to stay in the community at the training center.

On days like today I wonder what, exactly, we are talking about when we say ‘development’.

On the surface it sure seems like people up in these mountains have it pretty good.

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Shotgun

Privilege

It’s not a black and white photo

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Deconstructing volunteering and overseas exchanges

Posted in development, random, musing or confusing, smart aid, travel, tagged , , , , , , , , on June 27, 2010| 24 Comments »

While writing my last post on amateurs, professionals, innovations and smart aid, I was also thinking about why organizations or institutions offer volunteering, voluntourism and exchange visits as an option for their donors, students, constituents, and why people (including US volunteers and overseas communities or organizations that receive volunteers/visitors) participate in them.

As another mental exercise, I came up with 4 categories that these programs fall into (feel free to differ or add others if I skipped over something, this is in no way scientific research or a desk study, just thoughts based on my experiences and observations):

Relationship building, cross-cultural learning, solidarity

  • Some initiatives are primarily aimed at learning, engaging with the world outside a person’s home country, strengthening cross-cultural relationships, and building links and global movements. These programs tend to stem from a core belief that in order to achieve a better and more peaceful world, we need to reach out and strengthen relationships across cultures and countries; enhance our understanding of one another; better comprehend our global interconnectedness; and build global movements around  particular themes to push forward change. This kind of program is sometimes also heavily funded by governments as part of foreign aid (Peace Corps, development education programs funded by USAID, ‘democracy strengthening’ exchange programs) with a goal of improving relations, transferring skills, and showing that Americans really are nice, helpful, friendly people and that democracy is the best form of government.
  • Those that sign up for these initiatives are often highly engaged with a particular cause (solidarity movement, peace, environment, religious, women, political viewpoint). They may be going overseas to show their solidarity, share knowledge and skills, or connect around issues they are passionate about.  Or they may simply want to travel abroad and have an interest in global issues and a desire to help. Volunteering, voluntourism and exchange programs offer a way travel and/or live abroad in a non-touristy way. These types of programs can be very attractive for youth and people late in their careers or retired.

Career development, field study and gaining experience

  • Some programs are offered by academic institutions, non-profits (or perhaps private companies) whose work is focused on or in the developing world, and who believe their students (or employees) need experience in the developing world in order to do quality work that is well adapted to the cultures and people that they will deal with/serve/sell to in the future.  These are programs that offer career development, internships or study opportunities via NGOs, universities, etc.; language learning; resume building and experience for future careers in a variety of fields; opportunities to live with and learn about or research a particular culture or field; a chance to better understand the poor and design products and services for/with the Bottom of the Pyramid (BoP); insight to build social enterprises, etc.
  • Those looking for these types of experiences are often university students, recent graduates, missionaries, foreign language students, or adventurers looking for a way to live abroad. For many in this group, overseas experience is a key factor that will set them apart; build a skill set; allow them to progress in their chosen field of work; and help them be more effective in the types of processes, services and products that they eventually develop. There is pretty much no way to get this kind of experience outside of volunteering, overseas interning or doing an exchange trip during a semester, a vacation period or a summer.

Cultural belief in community service and charity

  • Another common reason that organizations offer these opportunities is belief that volunteering is good, charity is an important value, we should appreciate what we have and give back. In the past 10 years or so, mandatory volunteering and community service is growing in US schools as a way to build certain habits and values in young people. Many teachers and parents believe America is the best country in the world, and want their students/children to ‘experience poverty’ so that they will ‘realize how good they have it.’ This type of program sometimes comes from a charity mindset (donor/recipient, rich/poor, us/them, developed/developing) and is based in beliefs about philanthropy that are prevalent in the US (and apparently in Canada, Australia, Europe and some other places too). These kinds of programs seem to be the most common and the easiest to sign up for.  (See @TalesfromthHood’s series on American Culture 101, 102 and 103 and related discussions.)

  • Those who participate here are often students that need to fulfill community service requirements for graduation. They may also be from church groups or other organized groups that do volunteering as a part of their culture, their way of being, and their belief structure. Many people in the US feel guilty that they are spending money on a vacation and want to alleviate their guilt by doing a bit of ‘service’. Or they are at a time in their lives where they have the means to ‘give back’ and they want to do it physically and personally, in the ‘poorest’ of places, and/or where it’s most convenient for them (like while they are on vacation). There is a belief in the US that giving money is ‘not enough,’ is too easy, and that if you really care, you will go and do. People are often not satisfied with ‘just giving money’ and really have a desire to try to know and understand the people that they are ‘helping’, but they don’t have a lot of time, and don’t want to become professional aid workers.

Donor engagement, fund raising, brand awareness

  • Organizations are aware that philanthropy is changing. Articles abound in philanthropic journals about how major donors are tired of bureaucracy; want to ‘do development’ using for-profit models; want to start their own organizations and get directly involved in managing projects they are funding. Organizations are also aware that younger adults, say 18-40, may not have a lot of money to give, but they are at a critical juncture where they are forming ideas about philanthropy, as well as bonds and alliances with the organizations that they will give to in the future.  NGOs are aware that Americans believe that it means more to do than to give, and that doing is a richer personal experience for donors.
  • Many organizations have programs to engage donors in ways other than giving money. They have volunteer programs; use social media to stimulate community and loyalty; build advocacy programs where donors can engage by clicking and sending something on-line or ‘like’ something to show their support. Voluntourism, exchanges and hands-on volunteering are another way to engage donors. The main goal here is not so much the advocacy or the ‘help’ that the volunteer gives, but rather the opportunity to gain an email address and build a relationship over time that turns into a loyal donor who gives what organizations really need in order to carry out their programs:  cash donations, major gifts and bequests. Advocacy and volunteering/voluntourism have an added benefit that they can also build brand awareness and PR for the organization.
  • Those that participate in this type of program are similar to those in point 3 above, and don’t want only a financial relationship with an organization. They want to do something direct and meaningful aside from giving money.

What do communities want?

I haven’t directly asked any communities or found any ‘poor’ communities themselves blogging about volunteers, voluntourism, exchange visits or amateurs.  From being involved in different negotiations around volunteers and exchanges and donor visits/trips over the years, however, here are some of the things I’ve seen, heard and experienced.

Communities (considered here as geographical or cause-based communities receiving volunteers, voluntours, exchange visits or hosting small new NGOs) that participate in these programs often hope to

  • receive funds locally to support their work
  • maintain a link to a broader movement or cause that benefits them
  • be invited to spend some time outside of their community/country in return
  • make social, financial and political connections through volunteers and visitors
  • get concrete support for a particular area or build knowledge and skills by learning from those who are volunteering
  • get some financial or other kind of direct benefits back through a project or program related to the expertise or study area of the volunteer or organization that sent the volunteer.

Communities may also take and house volunteers as a favor to an organization or institution that they are working with and as their contribution to a partnership relationship. They may genuinely enjoy the company of volunteer groups who bring a burst of energy and excitement into the community. Often projects that volunteers come to work on (eg, infrastructure, certain types of specialized training over the long term) would not be funded or available if it weren’t for the volunteer set-up or small non-profit, and communities are aware of this, so they gladly take an infrastructure project with some volunteers.

In a few cases, local people and organizations might be looking to take advantage of naive volunteers, inexperienced non-profit starters, and voluntourists. [Not forgetting here that volunteers, voluntourists, investors and non-profits can also do harm to a community and the people who live there, either intentionally or unintentionally, if they have bad intentions or don’t know what they are doing].

How is success defined?

You can tell a lot about the real reasons an organization or institution offers these programs if you can find out what the stated program goals are, or how they are measuring/defining program success.

Are they measuring…

  • development outcomes and sustainability at the community level? (eg., school attendance, quality of education, health indicators, etc.)
  • successful and sustainable entrepreneurial initiatives at the community level?
  • the number of schools, latrines, houses, etc., built in a community?
  • success in terms of a particular advocacy issue or broader movement around an issue?
  • changes in attitudes about something?
  • the number of students/volunteers/donors who enroll and complete the program/tour/exchange visit?
  • community satisfaction with the program?
  • profit from the actual volunteer/voluntour/exchange program? (above and beyond costs to run the program)?
  • the number of emails they get that they can add to their list for sending out appeals?
  • funds and donations raised during/after the program directly for the participating community?
  • funds and donations raised during/after the program for the organization’s work in general?

Who is volunteering/ overseas exchange mostly about?

I realize that there is no category above where the end goal is ‘providing communities with particular skills that only an overseas volunteer can offer’ or ‘providing necessary (unskilled, inexperienced) support in emergency situations.’ I suppose I don’t believe that organizations and institutions really have those goals for their volunteer programs, but feel free to correct me if I’m wrong.

I’m pretty sure that if you did some research, you would find that in the short term, volunteer and exchange programs are almost always mostly about the volunteer or the organization’s goals, not about the outcomes and impact at the community level. In the long term, however, they may be directly or indirectly beneficial to communities or the world at large.

I would be interested to know what, if any, is the long-term direct positive impact of volunteering/ voluntourism/ exchange visits

  • on ‘poor’ communities (do their development indicators rise?)
  • on political and voting tendencies of volunteers (do they vote for candidates who make decisions that favor the poor overseas? do they participate in direct advocacy with the US Government on issues related to their experiences?)
  • on business practices (do business owners who have volunteered implement better business practices? do they have fairer practices and policies toward developing countries?)
  • on world views (do participants see the world as more interconnected? does that impact on their personal actions and lifestyle choices?)
  • on fundraising for the organization’s general programs or for participating communities

Finally, to be honest about it, some volunteers/voluntourists/exchange visitors might not even care what the real reasons are that an organization offers these programs. They just want to travel and feel good that they are ‘helping’.

[Update: I’ve been traveling and behind on my reading – I didn’t see A View from a Cave’s entire great series on Volunteering until now. Highly recommend checking it out!]

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Child Protection: from Emergency Response to a Sustainable Mechanism

Posted in children, disaster and emergencies, protection, tagged , , , , , , , , , , , , , , , , on February 3, 2010| 8 Comments »

There is a lot of talk about “Child Protection” these days and an increased awareness of the vulnerability of children who are separated from their parents or who have lost them due to the Haiti earthquake   But what exactly does “Child Protection” mean?  What does a child protection system look like on the ground?  How can child protection mechanisms be set up during an emergency phase, and how can they be turned into a sustainable mechanism post-crisis?

Jose Francisco de Sousa (“Quico”), a co-worker of mine at Plan Timor-Leste, sent me written information on Plan’s child protection work in the 2006 crisis response there and talked me through some of details below. Photo:  Quico.

Plan was active in the broader emergency response in Timor-Leste following the political crisis of April 2006 through work in over 40 camps for Internally Displaced Persons (IDPs). (For some deeper insight into Timor-Leste, check out this post by my twitter pal @giantpandinha).

In Timor-Leste, Plan was one of the first agencies to respond as Site Liaison Support (SLS), responsible for the coordination, operation and management of camp activities within days of the crisis. Plan’s specific focus was on addressing the needs of children in the camps, covering service provision such as the delivery of potable water to 15,000 IDPs, addressing hygiene and sanitation issues to improve health, and training youth in conflict resolution skills to aid the nation’s peace building process, and child protection.

Plan’s child protection approach included identifying, monitoring and protecting children at risk, setting up referral systems, training communities in child rights and child protection strategies and mechanisms, and ‘seconding’ Quico as an advisor to the government to strengthen its child protection systems.

Quico was “loaned out” to the Ministry of Social Solidarity (MSS) to build upon existing capacities in the Ministry of Social Solidarity (Child Protection Department) and to ensure a strongly coordinated sectoral, systems-building approach to the child protection response. Through this process, the government came to see child protection as a priority in the long term and eventually established a Child Protection Department under the MSS. So, in other words, the emergency child protection mechanisms established during the crisis were successfully built into a sustainable child protection system in the long term, and services are now available in the district and sub-district levels across the country.

As part of the process, a complete toolkit around Child Protection was created for Child Protection in Emergency and Crisis Situations.

“When the crisis began in Timor Leste, it was very difficult for us to get any resources on how best we could assist internally displaced people. During the emergency, there were many NGOs and other organizations trying to support the internally displaced through different approaches. The focus was mainly to provide the basic needs. There was no proper coordination strategy/mechanism that included broader child protection issues.

I would say that if we look at the nature of the disasters in Timor-Leste and what is happening in Haiti right now, It’s different,  but I imagine (correct me if I’m wrong) that the impact of the disasters might be same, where instability is created in different sectors leading to broader child protection issues.

Plan responded to the emergency in Dili (the Capital of Timor-Leste) with immediate practical child protection measures focusing on the prevention of family separation, and the promotion of safety, and health and hygiene in camps. We also prioritised co-ordination of child protection actors by initiating a Child Protection Working Group. This filled a leadership vacuum whilst building the capacity of the Government  to gradually take over leadership responsibility.”

Keep reading for an overview of the Toolkit…..or download it here.

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Plan Timor-Leste’s Child Protection Emergency Toolkit is divided into 7 parts:

1. Overview of Framework & Standards Related to an Emergency Response in Timor-Leste
This section aims to give an overview of the international, national and organizational laws, policies, standards and approaches to child protection in emergencies in order have clear guidance on how to create an appropriate framework for a potential response that is in line with global, national and internal organizational laws and policies on Child Protection in Emergencies. (If replicating the toolkit, these documents would need to be adapted to the country context).  Users of the toolkit should read this section before they go on to use the other sections in the toolkit.   These overviews are important to integrate into Child Protection in Emergency trainings and orientation for new staff recruited in the event of an emergency.

Some of the legal instruments and Humanitarian Principles Applicable to Child Protection in Emergencies in Timor-Leste included:
  • Overview of Approaches and Guidelines in Child Protection in Emergency
  • Timor-Leste Structural Framework of the Current System for Child Protection
  • Timor-Leste Legal Framework for Child Protection
  • Plan’s Approach to Emergency
  • Summary of Learning and Recommendations from 2006 Emergency Child Protection Response

2. Emergency preparedness
The section includes an overview of steps that should be taken to ensure that Plan offices are prepared for an emergency. It’s divided into two areas – programmatic preparedness and administrative preparedness.  It also includes the practical internal financial codes for general emergency preparedness activities so that these are compiled and readily available to support and inform activities and rapid proposal writing in the event of an emergency. These are also useful for Country Offices to be prepared for emergency in the long term.

Programmatically, the tools include government and Child Protection Working Group contingency planning, risk analysis and scenario planning, child protection activity mapping and definition of roles and responsibilities.  They also include tools developed specifically for the geographical areas where a child protection response might potentially be needed, such as contact lists for child protection actors at the municipal level, and community-based hazard, risk and capacity maps developed by children and their communities as part of Plan’s on-going mitigation activities.

The administrative tools cover generic job responsibilities, a general child protection in emergencies orientation session for newly recruited staff or those who are new to emergency response.  The human resource structure of a response is defined and responsibilities are allocated within the current staff organigram.  Advocacy and media standards and a stock list of necessary items for the first phase of an emergency response are also included.

3. Initial emergency response
This section contains the basic tools relevant to an initial emergency response.  The emergency planning tools included in the previous section are also relevant to ensuring the most efficient response possible, in line with Plan’s community-based approach.  The shape of the response will depend largely on the type, scale and location of the emergency, and any tools need to be adapted according to this context.

“One of the tools here is a child protection message to Camp Managers.  During the emergency period, Plan was assigned to be responsible for a certain number of IDPs. One of our focuses was to establish and ensure that the structure in the IDP was functioning to assist the IDP’s and that we established the camp. But we also wanted to make sure that child protection was understood and prioritized in displaced persons camps. This meant that we discussed children and child centered programming with camp managers, and they worked to ensure that there would be no discrimination towards children and their families during the emergency.”

This was difficult for us to introduce in the beginning of the crisis, as people tended to have different thoughts and priorities, and it gave additional works to the IDPs.  In addition to that, some organizations did not have a mandate for “child centeredness.” So we started facilitating child protection focused workshops for camp managers and other NGOs, and getting their commitment to be involved in process.  Aside from that we also guided the camp manager on using the checklists as well as we assigned Plan, government and other NGO staff  (who were also in IDPs) to support throughout the process, and it worked.

One of the problems that we encountered was related to volunteers.  Since we were establishing a new system, we needed people to take responsibility at different levels. Camp managers already had additional child protection tasks for the whole camp, so they were supported by child protection focal points and child protection teams in each block of IDPs.  I wouldn’t say it all worked perfectly.  There were issues among volunteers that were brought to the Child Protection Working Group to discuss. Some NGOs who were also assigned in the IDP camps had a policy of paying camp managers and teams, which created jealously and conflict between them and the volunteers. But in the end, we developed guidelines for volunteers, establishing from the start that we would not give them cash but rather give them recognition and reward such as:

· identification cards recognizing them as volunteers
· training and continuing refresher courses
· certificates for every completed training course
· promotional t-shirts, hats, umbrellas & bags, whenever available
· public acknowledgment
· certificate of community service for every 3 months of services rendered
· access to information about suitable job vacancies in NGOs”

4. Child protection assessment
This section contains tools for use in assessing child protection-related needs.  It draws heavily from the Inter Agency First Phase Child Protection Resource Kit developed by the IASC Child Protection Working Group. The assessment contains generic questions relevant to a range of child protection issues common to emergencies.  They are adapted and modified according to the context of the emergency and the child protection issues that are identified as emerging. Training on ethical considerations and assessment methodologies should be conducted as necessary.

“There are 8 main focus questions in the Questionnaire for Children, for example.  To find out about children’s psycho-social well being, we ask the questions:

· What are the things/activities that you like the most?
· What kind of things makes you happy or comfortable?
· What are the things/activities that you dislike?
· What kind of things makes you angry or sad?
· What kind of activities would you like to have here?
· What are the main problems that you face now?
· What would help you solve these problems?
· What are your biggest concerns or worries about the future? What do you think would help?
· Which people make you happy in the community?  Why?
· Which people make you unhappy in the community?  Why?”

5.      Building a Child Protection System in an Emergency
The section looks first at developing child protection systems in the context of displacement.  It then looks at supporting district, sub-district and village child protection systems to respond to the needs of displaced people living in host communities and other disaster-affected communities.   It goes on to look at the implementation of the Child Protection Policy and ensuring the effective management of individual child protection cases.  This sub-section contains guidelines on monitoring and reporting grave violations of children’s rights.

6. Key issues for children in emergency
This section looks at some of the issues that children commonly face in emergencies and appropriate child protection responses in line with international standards and according to Plan’s mandate and experience.  The three key issues covered in detail are: Family Separation, Sexual Violence against Children, Psychosocial Support for Children. Each of these three issues has a sub-section containing a summary of standards and guidelines, process for prevention and response, necessary tools, and a training module for staff.

7. Monitoring and Evaluation
This section contains the tools used to monitor and evaluate child protection in emergencies interventions.   These are based on tools already used by the Plan Timor-Leste Office.  They are adjusted according to the needs of an emergency context and are supplemented with additional tools in line with good practice.

“In Haiti, I would say that children separated from their parents will need to be especially considered, while people will also need to be alert for the effects that the crisis may have, for example, increased violence.  This will be a special concern if there were any political issues before the crisis. Psychosocial activities are very, very important too, the other key areas are likely to be water and sanitation, heath problems and education.  Coordination mechanisms between aid organizations must be considered, as each organization will have their own approach but in this situation each organization needs to think about the wellbeing of children and the community.”

More resources:
The Child Protection Working Group in Haiti has created the following Guiding Principles for Unaccompanied and Separated Children Following the Haiti Earthquake, 2010.

These principles represent the views of the following agencies: the International Committee of the Red Cross (ICRC), the International Rescue Committee (IRC), Save the Children, Terre des Hommes (TdH), the United Nations Children’s Fund (UNICEF), World Vision International (WVI), Plan International, War Child UK.  Organizations wishing to work on behalf of separated children are strongly encouraged to endorse these principles.

Save the Children Toolkit entitled Child Protection in Emergencies, Priorities, Principles and Practices

Plan International: Children and the Tsunami

World Vision: Protecting Children Post-Disaster
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It’s not a black and white photo

Posted in El Salvador, random, musing or confusing, smart aid, tagged , , , , , , on December 28, 2009| 9 Comments »

Before I went to El Salvador in 1991 (read why in my earlier post here), I had never traveled outside the US. I had read lots of articles about the country’s Civil War and intense poverty in the LA Weekly, a lefty newspaper in Los Angeles where I went to school.  I imagined El Salvador as a somber, high contrast black and white photo, with some thick red paint dripping down it to represent the bloodshed and suffering of a noble people being crushed by US Imperialism.  (yeah, pretty dramatic)

To my surprise, El Salvador was more of a bright, animated 3-D movie with endless layers of depth and detail.  The poor, simple, suffering, downtrodden people I had imagined I would live among in San Salvador were in reality intelligent, active, politically savvy individuals who listened to a lot of loud cumbia music (and some Rock en Espanol), privately followed politics with a passion, piled into a pickup truck on Sundays for soccer games, and bustled around with intensity.  There were meals to make and bills to pay in spite of the sporadic skirmishes outside of the capital, the possibility of being outed as an opposition supporter or recruited forcibly into the military, and the lack of free speech in the company of certain individuals and in the media.

Kids went to school, played marbles, laughed and flew kites.  Although lack of money was an obvious issue and there were scary soldiers with machine guns on every street corner downtown, people lived their daily lives pretty much like people do everywhere, dealing with the good, the bad, and quite a lot of the petty.  There were no noble sufferers.  There were no simple portraits.  Life was not a black and white photo.  Rather there were people living within intricate layers of economic, political, family and personal relationships, adapting skillfully to an ugly cold war reality.

Like everywhere, each individual was complex, as was every set of relationships.  The man who beat his wife would step aside with a gracious smile to allow you to pass on a narrow sidewalk. The woman who offered to help you carry your basket from the market might also be the one burying effigies and lighting candles to bring down business at the local tienda out of envy.  The guy who handed out cash to the kids to buy a soda was likely also the one who was informing the government of the names of people who sided with the opposition.  And (as I found out on this trip) the midwife’s daughter, who accompanied your children’s births along with her mother, might one day go to prison for being part of her husband’s organized crime group. These situations were all open secrets to everyone in the Barrio.

The “80% of people living in poverty” statistic (or whatever the number was at that time) didn’t mean a lot once you dug into it. Those newspaper photos of the impoverished, suffering people were a very thin reading of reality.  Behind them there were layers and layers of economic hierarchies and social depth.

About 3 years after I moved to El Salvador I started my first NGO job. One of my responsibilities was accompanying delegations to see different community projects. In many cases, as soon as we’d arrive to the communities, people would approach me and unleash the litany of their troubles and poverty, sometimes wringing their hands or their hat, asking for help, painting themselves as victims because I was white, had arrived in a 4×4 with an NGO logo on the side and a group of foreigners, and could translate their pleas for help.

I must have seemed pretty heartless, but it was hard to see people prostrating themselves when they lived in similar conditions to the ones my neighbors and I did in the Barrio, and no one in the Barrio saw me as someone who would fix things for them.

It probably seemed to the foreign visitors that a terrible thing had happened to me.  I had become “immune to the suffering”.  But what I think was really the case is that I didn’t feel sorry for people. I had no illusions that I could solve anyone’s problems and I felt really uncomfortable in this unfamiliar hierarchy.

My biggest work-related take-away from my time in El Salvador is an awareness of the hidden community dynamics and of what I represent when I visit different communities wherever my work takes me.  I’m acutely aware that there’s a lot happening under the surface that I know nothing about, and can’t know about, especially if I don’t speak the language or live in the community for a really long time or develop close and familiar relationships with several people so I can hear different viewpoints. (Perhaps that’s the anthropologist in me).

I’m hyper sensitive that I need to stay in the background. Community members, community organizations and local staff need to take the lead.  And when I see that there is a seat for me at that table up in front of the community assembly, I die a little inside.  When possible, I grab my camera as an excuse for not sitting there and roam around taking photos (of the non-black-and-white-with-dripping-red-blood variety).

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ICT4D Kenya: “ICT and Community Development Is Real”

Posted in ICT4D, ICTs, mobile and technology, m4D, tagged , , , , , , , , , , on July 5, 2009| 3 Comments »

Jonathan Mativo, whom I first met in Kenya in December at our Social Media for Social Change workshop was one of our core FrontlineSMS trainers last month. In January, Mativo left Plan to found his own organization called ICT4D Kenya which operates in the Kilifi and Machakos districts in the Southern Coast of Kenya. He was motivated to move beyond the commercial ICT sector to ICT4 community development by his 4 years of work at Plan. “Previously I didn’t have any background on ICT4D. I only looked at ICT from the operational point of view but Plan really inspired me to work with children to see them realize their full potential.” ICT4D Kenya envisions young children confident in participatory media, children that see ICTs as enablers for development rather than just tools to perform work. “We also foresee a changed community – people who are socially together.”
Photo: Mativo is the founder of ICT4D.

ICT4D Kenya targets communities and schools, with the aim of building the capacity of youth, men and women through community ICT resource centers to introduce them to new ways of learning. ICT4D Kenya is also experimenting with interactive learning. “Normally students learn by rote. They basically take notes extracted from text books.” In their free time children expected to study, but “they are just revising materials from textbooks that have been copied into their notebooks…. They are hardly concentrating on what they are doing.” Mativo wants to introduce interactive learning materials in schools so children will be more attentive in class. He’s also planning some school linking projects where students in different districts can communicate to share culture and motive each other to improve school performance. Photo: Wajuhi and Mativo at Plan’s training on mobile data gathering in Kwale, Kenya

We’re not talking old, slow computers though. “One thing about Africa is that we are used to free things. That’s why we are congesting our country with refurbished things.” Mativo believes that to take ICT ahead in Africa, schools need access to the technology that they would get in the real market. “Often we get old computers, slow, hard to maintain and without proper e-waste solutions. We should be looking at affordable technology and ways to get ICTs to Africa rather than just dumping refurbished equipment.” So what about refurbished/donated phones? “Small gadgets are a different story. If you look at the features of a mobile, as long as it can send an SMS, it’s fine. SMS is one thing we are really looking at for social change.”

Mativo has worked with one school to install FrontlineSMS (http://www.frontlinesms.com/) in order to communicate with parents. This year there was a teachers strike. Most schools sent their children home. But this school got all the parent/caretaker contact information. “Within 2 days we had all the mobile numbers.” They keyed them into FrontlineSMS and the head teacher used the software to send an SMS to all the parents and asked if they should send the children home or not. “We got 237 out of around 400 messages back from parents on the first day saying ‘don’t send our children home’ and the rest said to send them home.’” So the head teacher kept the children at school, and when a parent questioned the decision at a parents’ meeting later in the year, he used the SMS he had saved to explain the reasons.

Now the school is using the software for all kinds of things. On annual Prize Day instead of the normal low turn-out, they had 75% turnout for the first time this year. “Parents said you communicated with us in due time by SMS and kept communicating with us over time to remind us.” Normally students are given newsletters during holiday times and parents don’t remember key dates when they finally roll around.

Mativo sees his role as demystifying ICTs and finding the best way possible to ensure people understand ICTs from a non technical point of view. “When I have to explain what a computer is, I always refer it as ‘that box there’ so that people don’t look at it as too delicate. In most cases I open the CPU for people to understand that it’s just an empty box that they shouldn’t be too afraid of.” Mativo says that many people believe it’s not possible to change their communities’ way of thinking, especially people who are working in commercial ICTs. “They need to internalize what community development is all about and that ICT can be downgraded to reach out to people in communities regardless of their skills, their background and their exposure. ICT and community development is real.”

Photo: Simplifying ICTs for people.

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Child Friendly Communities

Posted in development, Mali, participation, smart aid, travel, youth media, tagged , , , , , on February 9, 2009| Leave a Comment »

I had dinner last night with those who had arrived for the meeting and then crashed. My luggage came around 3 a.m. so I had to go down to the lobby half asleep to get it! But yay!
Today we went out to the community were we had dropped the radio equipment off yesterday. First we went to a meeting at the Plan office. It was really interesting to hear their strategy which is centered around the concept of Child Friendly Communities. The cool thing is that they work with the community to define a set of indicators that the community is in agreement with. Then they measure where the community is at currently (baseline). Then they work with the community to improve their indicators. The interesting thing is that I have never seen it where the community is involved with setting and tracking indicators of their own development. Really really cool. We heard all the theory about it in the morning when the country director and program manager gave us an overview.
Then we all drove out to the village where the community representatives went through all their community indicators and explained where they were with them. So things like how many mothers are exclusively breastfeeding. How many kids are attending school. Percentage that have good hygiene habits. Etc. etc. We saw a few projects in the community – the early childhood care and development center, the nutrition center, and the women’s village savings and loan project. It was really interesting to see how they work, the impact the projects are having on the health and education of the kids, and also all the work that the women are doing to improve their community.
Photo: Community nutrition center where they weigh children to track their growth. They also work with the mothers to show them how to use locally available ingredients like sorghum, peanuts, herbs that grow in the area, to make high protein, high calorie porridge. The program is based on the concept of positive deviance — where the mothers who manage to have well nourished children are studied to find out how they do it, and then their habits are replicated/taught to the other mothers.
Stefanie asked the women in the savings and loan group what the men did, because she had seen mostly women doing all the work in all the projects. That really got a good laugh out of the women. The way the development process seems to work is that the men make the decisions about which projects and initiatives that their wives can participate in. Custom allows multiple wives. The men see the advantage of the improved health and education of their children, and the improved financial status of their wives. Mostly the men work in the fields and do the heavy work for project that require manual labor. Interesting dynamic though – when Stefanie asked her question there was a super long and animated conversation among several of the women and the men from the partner local organization that manages the project. None of this was translated for us! Then Thiekoro from Plan Mali just made a very quick summary. Stefanie asked for clarification later….and I’m not sure the real story was revealed then either.
After we talked with all the project groups, the radio project crew – Kids Waves – did a live radio show. The radio project moves from community to community, training the kids and then the develop a half-hour radio show on different topics. They were covering the issue of Violence in Schools. They had invited the local mayor and the director of the school to ask them about the issue and what they planned to do about it. When will children stop being beaten in schools? The officials assured them that they would not beat children any more. Many of the children laughed at that. I didn’t understand much of what was happening because the radio show is conducted in Bambara, the local language. But the kids and the community really really got a kick out of it, and the kids were great. Self assured and really professional.

Photo: Kids Waves radio program.

We stayed until around 4 and then drove back. We arrived quite late due to traffic and I was soooo tired by then. I went out for pizza with a few of the others, Messan from Togo, Carmen from Benin and Francoise from Burkina. Messan and Francoise had participated in the Kenya Social Media for Social Change workshop, and it was great to see them again. One of the best things about working for Plan is when you have a chance to see colleagues again and develop nice friendships and working relationships.

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