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Posts Tagged ‘ICTs’

Here’s a recap of my panel talk at the Engineers Without Borders, Canada, Annual Policy Forum. (A summary of the wider discussions on Open Government and Community and Economic Development at the Forum is here)

Slide01Open data are having some impact as seen in 4 key areas (according to what I heard at July’s International Open Government Data Conference). These are:

  • economic growth/entrepreneurship
  • transparency, accountability and governance
  • improved resource allocation and provision of services
  • connecting data dots and telling stories the public needs to know

Open data should be part of the public’s right to information, not a service that government can decide whether to provide or not. Open government should include open attitudes, open ways of being, not only open data and use of technology. It should be inclusive and seek to engage those who do not normally participate, as well as those who are already active. It should go further than data about public services and also encompass those aspects that may be uncomfortable and politically charged.

Slide04

Opening data is only a first step – and there are still big gaps. ‘Open’ does not automatically mean accessible, useful, relevant or accountable. Although new ICTs offer huge potential, focusing too much on technologies and data can marginalize a range of voices from the current discussion about (and implementation of) open government initiatives and processes. Much about these processes is currently top down and focused at the international and national levels, or sometimes district level. Community level data would be a huge step towards local accountability work

Slide06We can address the gaps. First we need to understand, acknowledge and design for the barriers and/or challenges in each particular environment, including the barriers of ICT access for some groups; e.g:

  • lack of connectivity and electricity
  • cost of devices, cost of connection
  • lack of time and resources to participate
  • low education levels, low capacity to interpret data
  • power and culture, apathy, lack of incentives and motivation, lack of interest and/or fatalism, disempowerment
  • poor capacity and/or lack of interest by duty bearers/governments (or particular individuals within government) to respond to citizen demand for services or transparency/accountability

We also need to support:

  • consultations with and engagement of citizens in different places, different sectors, economic levels, etc., from the very beginning of the open government process
  • better understanding of what is important to citizens and communities
  • generation of awareness and demand, better local ownership, expectations of responsive government
  • champions within local and national government, strengthened capacity and motivation to collect and share data; strengthened coordination
  • space for dialogue and discussion among citizens, communities, civil society organizations and governments

Slide10Government responsiveness matters. A lot. So when working in open government we need to ensure that if there are ways to input and report, that there is also responsiveness, willingness on government side and the right attitude(s) or it will not succeed.

Open Data/Open Government portals are not enough. I’ve heard that donors know more about the open government portal in Kenya than Kenyan NGOs, Kenyan media and Kenyan citizens.  It’s important to work with skilled intermediaries, infomediaries and civil society organizations who have a transparency mandate to achieve bigger picture, social motivation, large-scale awareness and education, and help create demand from public. But these intermediaries need to strive to be as objective and unbiased as possible. If there is no response to citizen demand, the initiative is sunk. You may either go back to nothing, increase apathy, or find people using less peaceful approaches.

Great tech examples exist! But…. how to learn from them, adapt them or combine them to address the aforementioned barriers? Initiatives like Huduma, U-Report, I Paid a Bribe have gotten great press. We heard from Ugandan colleagues at the Open Knowledge Festival that people will use SMS and pay for it when the information they get is relevant; but we still need to think about who is being left out or marginalized and how to engage them.

Slide08We need to also consider age-old (well, 1970s) communication for development (C4D) and ‘educación popular’ approaches. New ICT tools can be added to these in some cases as well. For example, integrating SMS or call-in options make it possible for radio stations to interact more dynamically with listeners. Tools like FrontlineSMS Radio allow tracking, measuring and visualization of listener feedback.  The development of ‘critical consciousness’ and critical thinking should be a key part of these processes.

Existing successful social accountability tools, like community scorecardsparticipatory budget advocacysocial auditsparticipatory videoparticipatory theater and community mapping have all been used successfully in accountability and governance work and may be more appropriate tools in some cases than Internet and mobile apps to generate citizen engagement around open data.

Combining new ICTs with these well-established approaches can help take open data offline and bring community knowledge and opinions online, so that open data is not strictly a top-down thing and so that community knowledge and processes can be aggregated, added to or connected back to open data sets and more widely shared via the Internet (keeping in mind a community’s right also to not have their data shared).

A smart combination of information and communication tools – whether Internet, mobile apps, posters, print media, murals, song, drama, face-to-face, radio, video, comics, community bulletin boards, open community fora or others – and a bottom-up, consultative, ‘educación popular’ approach to open data could help open data reach a wider group of citizens and equip them not only with information but with a variety of channels through which to participate more broadly in the definition of the right questions to ask and a wider skill set to use open data to question power and push for more accountability and positive social change. Involved and engaged media or “data journalists” can help to bring information to the public and stimulate a culture of more transparency and accountability. Responsiveness and engagement of government and opportunities for open dialogue and discussion among various actors in a society are also key. Community organizing will remain a core aspect of successful civic participation and accountability efforts.

[Photo credits: (1) Phone charging in a community with limited electricity, photo by youth working with the Youth Empowerment through Arts and Media (YETAM) program in Senegal; (2) Youth training session during YETAM project Cameroon, photo by me (3) Gaps in open data and open government work, diagram by Liza Douglas, Plan International USA; (4) Local government authority and communities during discussions in Cameroon, photo by me; (5) Youth making a map of their community in Cameroon, photo by Ernest Kunbega]

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Learning to use a computer in Inhambane, Mozambique

Learning to use a computer in Inhambane, Mozambique

This is a slightly longer version of my Empowering Girls through Information, Communication and Technology, published in The Guardian’s Development Professional’s Network. A full article called “Why should you be holding a computer mouse when at the end of the day you will be holding a baby’s napkin?” was published in Redress, the Journal of the Association of Women Educators (Vol 21, No. 2, August 2012, pp 23-29.)

“Why should you be holding a computer mouse when at the end of the day you will be holding a baby’s napkin?”

This is the type of taunt a girl might hear when trying to sit in front of one of the computers at the school’s lab, said Fabiola, a young woman from Cameroon while speaking on a panel about girls, education, and new technologies at the 55th Session of the Commission on the Status of Women (CSW).

Fabiola was invited to the CSW to speak about her personal experiences as a girl studying a career in Science, Technology, Engineering and Math (STEM). Fabiola went on to share how her parents had been instrumental in encouraging her to pursue her studies, even though she was one of few girls who decided to go down the STEM path.

Unless you’ve been living under a rock, you’ll be quite aware that there has been an increasing emphasis in the development sector on girls and ICTs over the past few years. Everyone from large government donors to NGOs to the private sector is banking on girls and technologies, especially mobile phones, to play a big role in helping resolve poverty and make development gains.

Girls themselves consider ICTs to be a major element in their personal growth and development, useful for improving studies, staying informed and earning a living. Girls say that ICTs help them reduce their sense of isolation, acquire new skills, actively participate in national and global dialogues, learn about taboo subjects (such as reproductive health and HIV), feel safer and more in touch with family and friends, and strengthen self-esteem. They often credit participatory media and technology programs with helping them improve their ability to express themselves, speak in public, and to dialogue with adults and other decision makers to negotiate their needs and rights.

But what about access?

The flip side is that for many girls, access to and use of ICTs is a huge challenge. Gender discrimination, lack of confidence, not speaking a major language, low literacy, lack of time and money, and restricted mobility (due to cultural factors or safety) often prevent girls from taking advantage of the benefits of ICTs.

Despite the positive trend in mobile phone and Internet access worldwide, access is often characterized in terms of broad economics, eg., ‘developing’ vs ‘developed’ countries, or it is analyzed at the country level: eg., Kenya vs Mozambique. Analysis needs to go much deeper, however, to include individual factors like class and wealth status, gender, geographic location, age, disability, literacy, language, and device ownership.

Girls living in the same geographic area may have very different levels of access. An English-speaking Kenyan girl living in an urban high rise with her upper class parents will have more access to ICTs than a non-English speaking Kenyan girl with low literacy levels who works long hours cleaning that same apartment and lives in a slum area nearby. The mobile phone ownership capacity of the daughter of a relatively wealthy community leader who owns a small local business will be greater than that of the daughter of one of the poorest families in the same village.

Gender discrimination also comes into play, and in places where men and boys dominate women and girls, they also tend to dominate the available ICTs.  In places where boys are more favored, their confidence to try new things will tend to be higher. Girls often report that boys hog and monopolize ICT equipment and that they criticize, scorn and ridicule girls who are using equipment for the first time, making girls feel too timid to try again.

How can development agencies help girls overcome these barriers?

1)   Keep working to address underlying causes

If girls and women continue to live in greater poverty, with lower education levels, less access to healthcare and other services, less opportunity to work, and lower status in their societies, chances are that their access to and use of ICTs will not level out to that of boys and men.

Getting more girls into school and improving the quality of education could help more girls access and learn to use ICTs. Finding ways to encourage critical thinking and innovation within the education system and ways for girls to join in extra-curricular activities to stimulate new ways of thinking might also help more girls to build the skills and mindsets necessary to enter into the growing number of jobs in the ICT sector.

Advocating for and supporting policies that make Internet more accessible and affordable overall is another area where INGOs can play a role. Libraries and other safe spaces can also help girls and women feel more comfortable and able to access information and learn how to use ICTs.

2) Help change mentalities

A shift in thinking is needed in order to stimulate behavior change that is more conducive to girls participating fully in their family and communities as well as at broader levels. Girls need to be seen as people who can and should take advantage of the potential of ICTs, but they cannot create this shift in thinking on their own. Broad and deep legal, attitudinal and behavior changes need to happen in families, communities, institutions and society in general.

Organizations should engage men and boys as allies in this process. When fathers and male peers are aware, engaged and supportive of girls’ development and girls’ rights, they play a very strong role in changing broader norms and perceptions.

Female role models can also help change mentalities. Having a device or new technology in their possession can increase the status and strength of girls and women as role models and enable them to carry out different and important roles in the community.

3) Offer opportunities

In the short-term, offering specific and accompanied support and opportunities for girls to access and take advantage of ICTs can help fill some of the gaps mentioned above. ICTs can be incredible tools for engaging students in the classroom, making teaching methodologies more participatory, encouraging student-led research and building critical media and digital literacy skills in the process. In places where textbooks are old and outdated, the Internet can offer ways to connect with current events and up-to-date research.

Adding gadgets to the classroom experience involves more than just having the latest digital devices; however, and careful thought needs to be given to the teaching goals, desired outcomes, and issues like relevance and sustainability before deciding on tools and devices.

Special care needs to be taken to ensure that in these controlled spaces, girls have equal access to equipment. Where ICTs cannot be integrated into the classroom or where girls are not in school, non-formal education and extra-curricular activities can give girls a chance to interact with ICTs.

ICTs do hold much promise, yet access for girls remains a challenge. The NGO sector can play a role by addressing underlying causes of gender discrimination and gendered poverty, helping change mentalities, and supporting greater opportunities for girls. For more on ways that INGOs and educators can support girls access and effective use of ICTs, see “Why should you be holding a computer mouse when at the end of the day you’ll be holding a baby’s napkin?”

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The November 14, 2012, Technology Salon NYC focused on ways that ICTs can support work with children who migrate. Our lead discussants were:  Sarah Engebretsen and Kate Barker from Population Council, and Brian Root and Enrique Piracés from Human Rights Watch.

This post summarizes discussions that surfaced around the Population Council’s upcoming Girls on the Move report, which looks at adolescent girls’ (ages 10-19) internal and regional migration in ‘developing’ countries, including opportunity and risk. (In a second blog post I will cover Human Rights Watch’s points and resulting discussions.)

The Girls on the Move report (to be released in February 2013) will synthesize current evidence, incorporate results of specially commissioned research, illustrate experiences of migrant girls, provide examples of promising policies and programs, and offer concrete action-oriented recommendations.

1) How are migrant girls using ICTs?

While the report’s focus is not technology, the research team notes that there is some evidence showing that adolescent girls are using ICTs for:

  • Extending social networks. In China and Southeast Asia, migrant girls are building and accessing personal networks through mobiles and texting. This is especially pronounced among girls who work long hours in tedious jobs in factories, and who do not have much time with family and friends. Text messaging helps them maintain connections with existing social networks. It also gives them space for flirtation, which may not be something they can do in their former rural context because of cultural norms that look down on flirtatious behavior.
  • Finding new jobs. Both boys and girls use mobiles and text messaging for exchanging quick news about job openings. This suggests there could be an opening for program interventions that would connect to migrant children through texting, and that might supply information on community resources, for example, where to go in cases of threat or emergency—that might then propagate across migrant virtual networks.
  • Sending remittances. Based on research with adolescent girls and drawing from examples of adult migrants, it seems likely that a vast majority of migrant girls save money and send it to their families. Evidence on how girl migrants are using remittances is limited, but a survey conducted in Kenya found that 90% of adult migrants had sent money home to families in other parts of Kenya via mobile phone in the 30 days before the survey. There is more research needed on adolescent girls’ remittance patterns. Research is also lacking on adolescent girls’ access to and use of mobile phones and on whether mobile phones are owned or borrowed from another person who is the handset owner. Remittances, however, as one participant pointed out, are obviously only sent by mobile in countries with functioning mobile money systems.
  • Keeping in touch with family back home. In Western Kenya, migrant brides who are very isolated placed great importance on mobiles to stay in touch with family and friends back home. Facebook is very popular in some countries for keeping in touch with families and friends back home. In Johannesburg and Somalia, for example, one participant said “Facebook is huge.” Migrating adolescent girls and domestic working girls in Burkina Faso, however, do not have Internet access at all, via mobiles or otherwise.

2) Areas where ICTs could support work on child protection and migration

  • Child Protection Systems There is a general global move towards developing child protection systems that work for different kinds of vulnerable children. These efforts are important in the transit phase and right upon arrival as these phases are particularly risky for children who migrate. ICTs can play a role in managing information that is part of these systems. Ways to connect community child protection systems into district and national systems need more investigation.
  • Reporting abuse and getting help One example of ways that ICTs are supporting child protection in India and several other countries is Child Help Lines. ChildLine India received almost 23 million calls as of March 2012, with 62% of callers between the ages of 11 and 18. The helplines provide vulnerable groups of children and youth with referrals to local services, and in the best cases they are public-private partnerships that link with national and state governments. Of note is that boys call in more often than girls, and this raises questions about girls’ access to phones to actually make a call to obtain support. It also points to the need for differentiated strategies to reach both boys and girls.

3) Technology and exclusion

  • Social exclusion and access is a specific challenge due to the pronounced social exclusion of many migrant girls, particularly those who are married or working in socially isolated jobs such as child domestic workers. Girls in these situations may not have any access to technology at all, including to mobile phones.  Girls and women especially tend to have less access than men; they are often not the owners of devices. There is a research gap here, as no one actually knows how many migrating adolescent girls access mobiles and how many can borrow a phone for use. It is not clear if girls have their own phones, or if they are using an employer’s or a friend’s phone or a public call box. This would be a key factor in terms of working with adolescent girls and understanding risk and designing programs.
  • Technology should build on – not be seen as a replacement for – social networks. Girls access to social capital is a huge underlying topic. There is normally a rupture in social networks when girls move. They become socially isolated and this puts them at great risk. Domestic girl workers leave home and become more vulnerable to exploitation —  they have no friends or family around them, and they may not be able to access communication technologies. For this reason it is critical to understand that technology cannot replace social networks. A social network is needed first, and then ICTs can allow girls to remain in touch with those in their network. It is very important to think about understanding and/or building social networks before pushing the idea of technology or incorporating technologies.

4) ICTs and potential risk to child migrants

  • SMS, anonymity and privacy. According to a study one participant was involved in, some children and youth report feeling that they can speak up more freely by SMS since they can text privately even in close quarters. Others noted that some organizations are incorporating online counseling services for similar reasons. A study in Nigeria is ongoing regarding this same topic, and in Southeast Asia it has been shown that girls often use text messages to flirt using an alternate identity.
  • Retaliation. Concerns were raised regarding the possibility for retaliation if a child reports abuse or uses a mobile for flirting and the phone is confiscated.  Practices of self-protection and message deleting are not very well implemented in most cases. A participant noted that some of the low-end phones in Tanzania and Kenya periodically delete outgoing messages and only keep 15 messages on the phone at a time. This can help somewhat, though it is not a feature that is particularly aimed at protection and privacy, rather, it is more a function of low memory space. Safer Mobile is one initiative that looks at risk and privacy; however, like most efforts looking at risk, it is focused on political conflict and human rights situations, not at privacy and protection for child migrants or other types of abuse reporting that children may be involved in.

5) Research gaps and challenges

  • Migration contexts. It was emphasized that migration during an emergency situation is very different from a voluntary migration, or seasonal migration. Work is being done around communication with disaster or emergency affected populations via the Communication with Disaster Affected Communities (CDAC) Network, but this theme does not seem to be one of widespread discussion among US-based NGOs and humanitarian organizations.
  • Migrants are not necessarily disadvantaged however a bias exists in that researchers tend to look for disadvantage or those who are disadvantaged. They often ask questions that are biased towards showing that migrants are disadvantaged, but this is not always the case. Sometimes migrating children are the most advantaged. In some contexts migrating requires family support and funds to migrate, and those with the least amount of resources may not be able to move. In some cases migrant children have a huge, strong family structure. In others, children are escaping early marriage, their parents’ passing away or other difficult situations.
  • Integrated information and data crossing. One issue with research around migrants is that most looks solely at migrants and does not cross migration with other information. Many girls migrate with the idea that they will be able to get an education, for example, but there is not a lot of information on whether migrating girls have more or less access to education. The literature tends to focus on girls in the worst situations. In addition, although there are 4 times as many internal migrants as there are international migrants, focus tends to be on international migration.

In a second post, I will cover Human Rights Watch’s work on using data visualization to advocate for the rights of immigrants in the US.

Many thanks to our lead discussants from the Population Council and to the Women’s Refugee Commission and the International Rescue Committee for hosting! The next Technology Salon NYC will be coming up in January 2013. Stay tuned for more information and if you’d like to receive notifications about future salons, sign up for the mailing list!

Also, if you have research or examples of how child and youth migrants are using ICTs before, during or after their journey, or information on how organizations are using ICTs to support the process, please let me know.

Related posts and resources:

How can ICTs support and protect children who migrate?

New communication tools and disaster affected communities

Empowering communities with technology tools to protect children

Children on the Move website

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This is a guest post from David Schaub-Jones who works with SeeSaw, a social venture that focuses on how technology can strengthen sanitation and water providers in developing countries. Follow SeeSaw on Twitter:  @ontheseesaw.

In June, two organisations focussed on using ICT (Information and Communications Technology) in the water and sanitation sector joined forces in Cape Town. SeeSaw, a social enterprise that customises ICT to support sanitation and water providers and iComms, a University of Cape Town research unit (Information for Community Oriented Municipal Services) co-hosted a two day event to look at how ICT tools are changing the way that public services function in developing countries.

(from SeeSaw’s website.)

There are growing expectations that harnessing ICT intelligently can bring about radical improvements in the way that health, education and other sectors function, particularly in developing countries. SeeSaw and iComms wanted to look at this in more detail – and to build on the open sharing of experience to provide general principles to those planning to harness ICT for public service delivery. Their overarching goal is to help practitioners cut through much of the complexity and hype surrounding ICT usage and give them a robust set of guidelines with which to plan and negotiate partnerships and projects on the ground.

The event brought together 30+ practitioners – with water sector professionals from across Southern Africa joined by their colleagues from the health sector – a sector that has been quick to innovate, try different approaches and learn lessons. A full write-up of the event can be found here in the Water Information Network of South Africa’s October Newsletter. (See www.win-sa.org).

Key messages

1) Putting in place an effective ICT system can make a visible impact on the ground. It can pay for itself quite quickly in terms of efficiency gains and even costs saved. Yet a fair amount of thought must go into designing the system to fit the local context – just transplanting a system that has worked in one place to a new environment is generally a recipe for trouble.

2) An important spin-off result of looking at how to use ICT is that the effort taken to design a responsive system forces stakeholders to reflect more closely on the existing structures, process and current information flows. This can have significant benefits even if no system is later built.

3) A recommendation is to spend due time and effort in understanding the system, asking direct stakeholders what information they currently get, what information they need and then seeing how and whether ICT systems can be used to gather data that can generate additional, better or faster information and get it to where it is needed (in a way that suits the working patterns of those individuals).

4) For impact at any significant scale it is crucial that ICT systems, whether in healthcare or water and sanitation, integrate with existing government systems. There is a great risk of fragmentation – too many organisations piloting new ICT systems put in place technologies or processes that cannot easily be absorbed into existing government systems (or worse still, undermine these).

5) A lot of initiatives, particularly in the healthcare system, have tried to harness ICT to get people to do what is good for them. And only that. For instance, cellphones used to gather field information can be restricted so that they can only do one thing and no longer function as a phone. Airtime and data bundles used for transmitting information can be isolated to only contribute to ‘the project’. The disadvantage is that this turns the device into something used only for work, something alien and otherwise ‘not useful’. Alternatives do exist though and can be productive. If frontline workers being asked to use phones and new ICT tools are permitted – sometimes on a limited basis – to use them for their own purposes (browsing the internet, accessing facebook, receiving SMS) then they are more likely to engage with the project, look after the equipment, etc. A balance is surely needed, but a quid pro quo arrangement can be a sensible approach. This was characterised as “give them pizza with their broccoli”!

6) ICT tools can be incredibly powerful at improving the flow of data and, from there, the flow of information. But what if the flow of information is not the real problem? There are many issues that undermine healthcare or water and sanitation systems – and a lot of them have little to do with information. Cultural conflicts, different worldviews, individual rivalries, dysfunctional facilities – all of these can be the ‘sand in the gearbox’. Don’t assume that a new ICT system is going to solve all problems – after all, these are tools, not a panacea to what are typically complex and entrenched challenges.

Next Steps

SeeSaw and iComms are now exploring how to take forward research into how to improve information flows and how incentives shape the behaviour of different stakeholders within any ICT system designed for the water and sanitation sector. A similar event is also planned for East Africa in early 2013.

If you are interested in hearing more about these topics, subscribe to SeeSaw’s newsletter for more details.

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At the October 17, 2012 Technology Salon NYC, we focused on ways that ICTs can be used for qualitative monitoring and evaluation (M&E) efforts that aim to listen better to those who are participating in development programs. Our lead discussants were:  John Hecklinger, Global Giving; Ian Thorpe, UN DOCO and the World We Want 2015 Campaign; and Emily Jacobi, Digital Democracy. This salon was the final in a series of three on using new technologies in M&E work.

Global Giving shared experiences from their story-telling project which has collected tens of thousands of short narratives from community members about when an individual or organization tried to change something in their community. The collected stories are analyzed using Sensemaker to find patterns in the data with the aim of improving NGO work. (For more on Global Giving’s process see this document.)

The United Nations’ Beyond 2015 Campaign aims to spur a global conversation on the post-MDG development agenda. The campaign is conducting outreach to people and organizations to encourage them to participate in the discussion; offering a web platform (www.worldwewant2015.org) where the global conversation is taking place; and working to get offline voices into the conversation. A challenge will be synthesizing and making sense of all of the information coming in via all sorts of media channels and being accountable now and in future to those who participate in the process.

Digital Democracy works on digital literacy and human rights, and makes an effort to integrate qualitative monitoring and evaluation into their program work stream. They use photography, film and other media that transcend the language and literacy barriers. Using these kinds of media helps participants express opinions on issues that need addressing and builds trust. Photos have helped in program development as well as in defining quantitative and qualitative indicators.

A rich conversation took place around the following aspects:

1) Perception may trump hard data

One discussant raised the question “Do opinions matter more than hard data on services?” noting that perceptions about aid and development may be more important than numbers of items delivered, money spent, and timelines met. Even if an organization is meeting all of its targets, what may matter more is what people think about the organization and its work. Does the assistance they get respond to their needs? Rather than asking “Is the school open?” or “Did you get health care?” it may be more important to ask “How do you feel about health?” Agencies may be delivering projects that are not what people want or that do not respond to their needs, cultures, and so on. It is important to encourage people to talk amongst themselves about their priorities, what they think, encourage viewpoints from people of different backgrounds and see how to pull out information to help inform programs and approaches.

2) It is a complex process

Salon participants noted that people are clearly willing to share stories and unstructured feedback. However, the process of collecting and sorting through stories is unwieldy and far from perfect. More work needs to be done to simplify story-collection processes and make them more tech-enabled. In addition, more needs to be done to determine exactly how to feed the information gleaned back in a structured and organized way that helps with decision-making. One idea was the creation of a “Yelp” for NGOs. Tagging and/or asking program participants to tag photos and stories can help make sense of the data. If videos are subtitled, this can also be of great use to begin making sense of the type of information held in videos. Dotsub, for example, is a video subtitling platform that uses a Wikipedia style subtitling model, enabling crowd sourced video translations into any language.

3) Stories and tags are not enough

We know that collecting and tagging stories to pull out qualitative feedback is possible. But so what? The important next step is looking at the effective use of these stories and data. Some ideas on how to better use the data include adding SMS feedback, deep dives with NGOs, and face-to-face meetings. It’s important to move from collecting the stories to thinking about what questions should be asked, how the information can help NGOs improve their performance, how this qualitative data translates into change or different practice at the local and global levels, how the information could be used by local organizers for community mobilization or action, and how all this is informing program design, frameworks and indicators.

4) Outreach is important

Building an online platform does not guarantee that anyone will visit it or participate. Local partners are an important element to reach out and collect data about what people think and feel. Outreach needs to be done with many partners from all parts of a community or society in order to source different viewpoints. In addition, it is important to ask the right questions and establish trust or people will not want to share their views. Any quality participation process, whether online or offline, needs good facilitation and encouragement; it needs to be a two-way process, a conversation.

5) Be aware of bias

Understanding where the process may be biased is important. Everything from asking leading questions, defining the meta data in a certain way, creating processes that only include certain parts of the community or population, selecting certain partners, or asking questions that lead to learning what an organization thinks it needs to know can all create biased answers. Language is important here for several reasons: it will affect who is included or excluded and who is talking with whom. Using development jargon will not resonate with people, and the way development agencies frame questions may lead people to particular answers.

6)  Be aware of exclusion

Related to bias is the issue of exclusion. In large-scale consultations or online situations, it’s difficult to know who is talking and participating. Yet the more log-in information solicited, the less likely people are to participate in discussions. However by not asking, it’s hard to know who is responding, especially when anonymity is allowed. In addition, results also depend on who is willing and wants to participate. Participants agreed that there is no silver bullet to finding folks to participate and ensuring they represent diversity of opinion. One suggestion was that libraries and telecenters could play a role in engaging more remote or isolated communities in these kinds of dialogues.

7) Raising expectations

Asking people for feedback raises expectations that their input will be heard and that they will see some type of concrete result. In these feedback processes, what happens if the decisions made by NGOs or heads of state don’t reflect what people said or contributed? How can we ensure that we are actually listening to what people tell us? Often times we ask for people’s perceptions and then tell them why they are wrong. Follow up is also critical. A campaign from several years ago was mentioned where 93,000 people signed onto a pledge, and once that was achieved, the campaign ended and there was no further engagement with the 93,000 people. Soliciting input and feedback needs to be an ongoing relationship with continual dialogue and response. The process itself needs to be transparent and accountable to those who participate in it.

8 ) Don’t forget safety and protection

The issue of safety and protection for those who offer their opinions and feedback or raise issues and complaints was brought up. Participants noted that safety is very context specific and participatory risk assessments together with community members and partners can help mitigate and ensure that people are informed about potential risk. Avoiding a paternalistic stance is recommended, as sometimes human rights advocates know very well what their risk is and are willing to take it. NGOs should, however, be sure that those with whom they are working fully understand the risks and implications, especially when new media tools are involved that they may not have used before. Digital literacy is key.

9) Weave qualitative M&E into the whole process

Weaving consistent spaces for input and feedback into programs is important. As one discussant noted, “the very media tools we are training partners on are part of our monitoring and evaluation process.”  The initial consultation process itself can form part of the baseline. In addition to M&E, creating trust and a safe space to openly and honestly discuss failure and what did not go so well can help programs improve.  Qualitative information can also help provide a better understanding of the real and hard dynamics of the local context, for example the challenges faced during a complex emergency or protracted conflict. Qualitative monitoring can help people who are not on the ground have a greater appreciation for the circumstances, political framework, and the socio-economic dynamics.

10) Cheaper tool are needed

Some felt that the tools being shared (Sensemaker in particular) were too expensive and sophisticated for their needs, and too costly for smaller NGOs. Simpler tools would be useful in order to more easily digest the information and create visuals and other analyses that can be fed back to those who need to use the information to make changes. Other tools exist that might be helpful, such as Trimble’s Municipal Reporter, Open Data Kit, Kobe, iForm Builder, Episurveyor/Magpi and PoiMapper. One idea is to look at some of the tools being developed and used in the crisis mapping and response space to see if cost is dropping and capacity increasing as the field advances. (Note: several tools for parsing Twitter and other social media platforms were presented at the 2012 International Conference on Crisis Mapping, some of which could be examined and learned from.)

What next?

A final question at the Salon was around how the broader evaluation community can connect with the tools and people who are testing and experimenting with these new ways of conducting monitoring and evaluation. How can we create better momentum in the community to embrace these practices and help build this field?

Although this was the final Salon of our series on monitoring and evaluation, we’ll continue to work on what was learned and ways to take these ideas forward and keep the community talking and growing.

A huge thank you to our lead discussants and participants in this series of Salons, especially to the Community Systems Foundation and the Rockefeller Foundation’s monitoring and evaluation team for joining in the coordination with us. A special thanks to Rockefeller for all of the thoughtful discussion throughout the process and for hosting the Salons.

The next Technology Salon NYC will be November 14, 2012, hosted by the Women’s Refugee Commission and the International Rescue Committee. We’ll be shifting gears a little, and our topic will be around ways that new technologies can support children and youth who migrate, are forcibly displaced or are trafficked.

If you’d like to receive notifications about future salons, sign up for the mailing list!

Previous Salons in the ICTs and M&E Series:

12 lessons learned with ICTs for monitoring and accountability

11 points on strengthening local capacity to use new ICTs for monitoring and evaluation

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On August 14, @zehrarizvi and I co-hosted a Twitter chat on ways that ICTs can support and protect “children on the move,” eg., children and youth who migrate, are displaced, or move around (or are moved). Background information on the issue and the research.

We discovered some new angles on the topic and some resources and studies that are out or will be coming out soon, for example an upcoming Girls Count study on Girls on the Move by Population Council, a UNHCR paper on ICTs and urban refugee protection in Cairo, and Amnesty’s Technology, People and Solutions work.

Thanks to everyone who participated – whether you were actively tweeting or just observing. We hope it was as useful to you all as it was to us! If you think of anything new to add, please tweet it using #CoMandICT or email me at linda.raftree [at] planusa.org.

Read the Storify version here (with a bonus picture of @chrisalbon holding up a ‘burner’ phone). Don’t know what a ‘burner’ phone is? Click and take a look.

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The Open Knowledge Festival (OKFest) happens this September 17-22 in Helsinki, Finland with the theme Open Knowledge in Action. OKFest will explore the benefits of opening up knowledge and information, look at the ecosystems of organisations that can benefit from openness, and discuss the impact that more transparency can have in our societies. OKFest will run 13 key Topic Streams, one of which will focus on the topic of ‘Open Development’.

So what does ‘open knowledge’ have to do with ‘open development’? And why are people putting the word ‘open’ in front of everything these days?

Well, in addition to being a bit of a buzz word or trend, the idea behind ‘open’ is that making data and information more accessible and less restricted can enhance transparency, accountability, sharing, and collaboration. This in turn can benefit development processes. (See this post for ideas on how openness and information literacy links with participatory governance, for example.)

As Matthew Smith, a strong proponent of ‘open development,’ says, ‘openness’ is not a new concept, especially with respect to development theory. Democracy and participation represent an opening up of decision-making processes to more people. Transparency and accountability are about opening up organizations, people and processes to scrutiny and feedback.

The Internet and new ICTs such as mobile phones play a big part in the idea of ‘open’ since these platforms and tools can allow data and information to be shared more freely and widely. The concept of ‘open development’ according to Smith is enhanced by ICTs when it favors:

  • Universal over restricted access to communication tools and information. For example, access to the telecommunications infrastructure through a mobile phone or access to online [educational] content or government information.
  • Universal over restricted participation in informal and formal groups/institutions. For example, the use of SMS to mobilize political protests or new e-government implementations that provide increased transparency and new accountability arrangements.
  • Collaborative over centralized production of information, cultural content, and physical goods. For example, collaborative production of school textbooks, co-creation of government services, mesh networks.

Attitudes and behaviors also play a part in ‘openness.’ Smith notes that egalitarianism and sharing are two core concepts within ‘openness:’

  • Egalitarianism suggests an equal right to participate (access, use and collaborate).
  • Sharing is embedded in the idea of enhanced access to things that were otherwise normally restricted. This enhanced access is often motivated by the normative desire to share – whether through an obligation to contribute to the common good or to participate in a coordinated or collaborative activity.

Policies, practices and philosophies that allow data and information to be shared are also a part of ‘open’. Tim Davies explains ‘open data‘ as:

  • a set of policies and practices – open data should be accessible (online); standardized (in a common format) and reusable (open licenses)
  • a response to how tech and society is changing –  bandwidth is growing, there is more capacity to share and analyze data, people want to do things for themselves and analyze information for themselves rather than have someone do it for them.
  • a tendency towards new combinations of data – seen in ‘mash-up’ websites where people pull data from different sources, combine them with other sources, add crowd-sourced information and maps, etc.
  • a philosophy or movement – there is a push to open information and access to knowledge because information is power; there is a tendency toward greater collaboration, transparency and collaboration

The Open Development stream at OKFest will explore ways that openness can help address key development challenges, from reducing poverty to improving access to education and healthcare to mitigating climate change and managing natural resources to improving transparency, accountability and governance. One of the most important aspects of the Open Development stream will be the participation of development practitioners and thematic experts on development.

As guest program planners for the Open Development stream*, we are determined to support two-way learning about how open data and open knowledge can benefit development. We know that ICTs and new technologies cannot work in a vacuum and that open information on its own is not enough. We know that creating ICT tools and applications without basing them on real needs and local context is not helpful, useful or sustainable. We also know that traditionally excluded and marginalized populations are the ones that most often do not have access to information and new ICTs, and therefore open access to information and knowledge needs to be part of a broader and more holistic development approach that takes care to include those who are often marginalized and excluded.

Within the Open Development stream, we will offer space where those working with new technologies and those working on development issues can learn more about each other and work on joint solutions that are based on local realities and that take advantage of new opportunities that new ICTs and ‘open knowledge’ can offer.

The Open Development stream will bring together key thinkers and doers in the ‘open’ movement and the development sector via a panel discussion. We are also organizing 3 working sessions to explore:

Open development and aid flows.  Here we will look more internally at ways that greater openness in aid and development funding, activities and impact (such as the  International Aid Transparency Initiative – IATI) can help make aid more transparent, accountable, coordinated and effective. What are the new opportunities Open Data and Open Knowledge provide? How can aid and aid organizations be more open, transparent and accountable?

Open = accessible? In this session we will explore practical issues and the realities of access to and use of open information in low-resource settings. We will hear opinions and realities from development practitioners regarding a series of critical questions such as: Open for who? Open for what? Is open data enough? How can we design for accessibility in communities with lower resources and access and/or in ‘developing’ countries? Who are the new information intermediaries (aka ‘infomediaries‘)? How can we ensure that ‘open’ is not replicating existing exclusions, creating a new middle-class or benefiting already well-off sections of communities and societies?

Technologies for open development In this session we will focus on the role that ICTs and open technologies, from open source to open hardware, can play in development. We will hear ideas from development workers, technology evangelists and those who bridge the two fields.

In addition to these sessions, there will be an ‘Open Development Hack Day‘ where development practitioners can share development challenges with the OKFest community to create mobile and other ICT applications.

Events like OKFest can be overwhelming the first time you participate in them, but we are committed to making sure everyone who attends OKFest can join the discussions, contribute ideas, and learn from the wealth of keynotes, sessions and workshops. The organizers of the Open Development Stream will be on hand to support participants working in development and those who are new to the Open Knowledge World to navigate the conference via daily birds-of-a-feather gatherings, catch-up sessions and more.

In order for our stream to be a success, we need the participation of development practitioners and development workers!  The core OKFest team has made a number of travel bursaries available to help potential participants with the costs of getting to Finland, and the open development stream team are also working hard to encourage development organisations to support staff and associates from projects in the ‘global south’ to take part. If you need help securing support from your organization or funders to take part, then get in touch with the team (okfest-dev@practicalparticipation.co.uk) and we will do what we can to help.

UPDATE (July 19, 2012) – copied from the OK Fest website:

Sida, the Swedish International Development Cooperation Agency, offers travel bursaries to a number of development practitioners and coders taking part in the Open Development topic stream. These travel bursaries will cover all reasonable flight costs and accommodation for the duration of the conference core days. A week ticket to the festival is also included. Transportation to/from airport and within Helsinki and food costs are not covered by travel bursaries. 

Who are these Bursaries For?

The Sida travel bursaries are for development practitioners and coders who can make a significant contribution to the festival, but who are not able to take part without financial aid. People who are taking an active part in the Open Development topic stream will be prioritised. We will also prioritise those who truly cannot make it to Helsinki on their own without financial help, e.g. people from developing countries

Be sure to fill out the application form here before the deadline on August 8!

For more on OKFest, watch the slideshow:

*Tim Davies from AidInfoSarah JohnsMika Valitalo and I from Plan

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