This is a guest post by Alana Kapell. Alana has recently joined the Office of the Special Representative on Violence against Children as the children’s participation expert. As part of her work to further define a child participation strategy and identify key opportunities for learning and collaboration, she is researching projects and initiatives related to the UN Study on Violence against Children (UNVAC) specifically focused on involving children in preventing violence.
Six years after the UN Secretary General’s Study on Violence against Children (2004-2006) and in preparation for the 2012 Statement to the General Assembly, the Special Representative of the Secretary-General (SRSG) on Violence against Children is currently assessing progress made since the Study recommendations were released in 2006. This is a strategic occasion to gain perspective on progress achieved and to reflect on good initiatives, factors of success and define opportunities for further advancement.
Many initiatives, projects, networks and advancements were born out of the process, including continued efforts to support children’s participation. In order to gain further insight into children’s own efforts and perspectives, partners are invited to help inform the analysis of ‘progress made’ by sharing information (reports, publications, videos, research, etc.) about children’s own efforts to end and prevent violence.
Contributions should be current (e.g. developed from 2007-2012) and focus on ‘progress made’ with children or how children themselves perceive violence in their lives and communities.
Additional areas of interest include:
Research: any research or data collection done with children.
Links to UN Study: initiatives that were started as a direct result of the UN Study process.
New forms of Violence: material or details where children have identified and/or addressed new, hidden or emerging forms of violence.
Prevention: examples of initiatives undertaken by children to raise awareness in their communities and projects aimed at preventing violence against children.
Evaluation: information that measures the impact or outcomes of children’s participation and efforts related to ending violence against children.
In addition, there are numerous partners and networks supporting and facilitating children’s participation to prevent and end violence. Community, national, regional and international efforts exist to ensure children’s views, opinions, realities, recommendations and actions are informing and shaping our collective efforts.
We would also like to update our contact lists and map the individuals, organizations, children’s groups, etc. who are supporting children’s participation to prevent and end violence. We want to reconnect with groups who were involved with the UN Study process, including the follow up and to also identify new partners who are doing innovative and important work.
We are looking to connect with both adult led organizations and child led organizations and initiatives working on issues related to violence against children and children’s participation.
Please be in touch with me [akapell at unicef dot org] if you have any information to share!
In this guest post, Keshet Bachan, gender equality activist and blogger at The XX Factor, questions whether mobile phone applications addressing street violence are an effective way to prevent violence against women. What do you think?
Can mobile ‘apps’ really prevent or discourage instances of violence against women? This question has been on my mind since a colleague shared this video from Voice of America about a mobile app called ‘Fight Back’, marketed as ‘India’s first mobile app for women’s safety’.
The video sparked an email discussion that raised some interesting questions that deserve a closer examination.
The VOA story provides a holistic view of violence against women and the developers of the mobile phone application admit that they are but one element in a broader system that needs to respond to instances of violence. They discuss the involvement of police and other duty bearers, such as municipal bodies, which need to address reports women make and do more to reduce their risks. I applaud this approach and the way in which the developers acknowledge the limitations of their application, which I find refreshing.
At the same time I feel this application distracts attention away from more prevalent (and deadly) issues. According to the World Health Organization 10-69% of women stated that they had been physically assaulted by an intimate partner at some point in their lives. The WHO also reports that 40-70% of female murder victims were killed by an intimate partner. A recent survey in the UK showed that one in three girls aged 13 – 17 reported sexual abuse from a partner and one in four had experienced some form of physical partner violence. The UK police receive a call for help regarding relationship abuse every minute.
The degree to which this mobile phone application promotes the notion of ‘stranger danger’ distracts attention from the urgent and more prevalent issue of family and intimate partner violence. Moreover, the fact that the application has a GPS tracker to trace a woman’s route home could inadvertently contribute to both increasing women’s fear of violence in public spaces as well as playing into the hands of those who seek to control women’s mobility by pleading the need to ‘protect’ them by knowing their whereabouts at all times.
In this context a colleague commented that a GPS enabled function could allow ‘even a moderately tech-savvy user to trace the woman in question’ – which could serve to increase traditional control over women who dare to step outside the confines of convention (and the home) even further.
There’s a disparity between the actual risk of being molested or assaulted in the street, and the level to which women fear it. One thing this mobile app could help with is mapping the actual instances of violence. This could in fact serve to reduce women’s fear, proving that violence outside the home is not as common or as severe as people might believe. At the same time the app could also shed light on the places where women are more prone to abuse (dark alleys or well lit train stations?) and call for concrete actions like streetlights to improve safety.
The application (as always) leaves it up to women to try protect themselves and does little to tackle the root causes of violence. For instance, research from India (where this application was developed) found that almost all police officers interviewed agreed that ‘a husband is allowed to rape his wife’, while 68% of judges felt that ‘provocative attire was an invitation to rape’ (Khan and Battacharya, 2010). The application would do well to connect its users to a platform for social mobilization and consciousness raising work that could create a critical mass of people who will work together to challenge traditional attitudes around gender.
Some of the other questions raised by this application, and others of its ilk, concern the development of such applications and the development of technology itself.
Does the sex of the person developing the application have an impact on the relevance of the application for persons of the opposite sex (i.e. can men develop useful applications for women)? Is technology itself biased in favor of one gender over the other (i.e. is technology inherently male)? As these questions assume rigid gender binaries the answer must inevitably be ‘no’. At the same time, research has shown that women use technology differently and that they are not well represented amongst technology developers.
Technology can be useful to both sexes and really it is a question of how one applies it that counts. In the same vein, it shouldn’t matter who’s behind developing the application but whether or not the application is answering a real need. (Let us recall that simply being a woman, doesn’t mean you’re more in touch with other women — the CEO of playboy is Hugh Hefner’s daughter).
I’m not convinced that women need a mobile phone application to protect them from strangers on a dark street. If I were asked ‘what do you think would make the streets of Delhi safer for women’, an app is not the first thing that would spring to my mind.
Our first major discussion about the VAC Cameroon site was in regards to how reports should pass through the system. For obvious reasons the information contained within these reports is extremely sensitive, so each step of the workflow process needs to be determined with the best interests of the children involved in mind.
The existing offline system for reporting violence against children was agreed upon through an exhaustive deliberation process with government, community, and local council members. In short, a lot of hard work has gone into making the existing offline system something that all parties agree on and it would not only be negligent, but counterproductive not to use this as a blueprint. For this reason the online system we are working on should respect, support and ultimately serve to expedite the current process, not replace it.
Under this current system Plan serves in the capacity of witness in cases of child abuse. Plan Cameroon has partnered with several governmental agencies to investigate and respond to reports they receive. Which agency this is depends upon the circumstances of the abuse. Age, gender, and location are all factors in determining which agency will be responsible. For example, abuses taking place in the home are currently handled by the Ministry of Social Affairs, but cases involving female children are handled by the Ministry of Child and Women’s Empowerment.
The current policy also requires that all reports of violence against children received by Plan staff be forwarded to the sector office within 48 hours.
Existing community-level reporting flow
Following this, the report has 24 hours to reach the country office in Yaounde. This one of the processes we are hoping to expedite with the implementation of the digitized system.
Existing flow of next-level reporting - at Program Unit and Plan Country Office
If this sounds complicated, that’s because it is. As outsiders who are new not only to the culture, but also to the peculiarities of local bureaucracy, much of Rebecca’s and my first session was taken up with trying to understand the rules and regulations already in place. Thankfully we have Cameroonian colleagues in the local office to help us navigate and understand all of this.
The Ushahidi System
Ushahidi allows three methods for submitting reports: (1) Text Message, via Frontline SMS or another text messaging tool, (2) Email, and (3) Submitting a report directly through the site. These actions can be taken by individuals in the community or by Plan Staff if they are alerted of a particular incident. A fourth means of submitting reports to Ushahidi, via voice messaging, was previously available through a plug-in called Cloudvox. Unfortunately the company that created the Cloudvox plug-in was recently acquired and has suspended this product for the immediate future, and we haven’t identified an alternative voice messaging system. This is unfortunate as we were hoping to be able to offer voice messaging as a reporting method for non-literate youth — although bandwidth limitations may have rendered this impossible anyway.
Information workflow for Plan Cameroon VAC Crowdmap site (updated; this is version 2.)
Based on the information that needs to be tracked and reported on, our current plan is to separate reports into four categories, each with several subcategories as follows:
Form of Violence
Physical
Sexual
Emotional/Psychological
Negligence
Gender of Victim
Male
Female
Age of Victim
0-5
6-12
13-18
Location of Incident
Home
Work
School
Community
Current Crowd Map set up with 4 main categories.
Creating these reporting categories (and each of their subsequent subcategories) will allow this information to be tracked separately, or to be looked at in terms of how categories overlap with each other. Since the Ushahidi platform allows users to choose more than one category or sub-category when submitting an incident report, no data need be lost in the effort to isolate and contextualize information.
For example, by tracking Gender and Location of Incident separately we will be able to more easily visualize how many incidents of abuse are taking place at schools in a certain community, how many of the victims are girls versus boys, and how each of those categories relates to reports from other regions. This will be especially important information to the government who has different agencies in place for tracking violence against children and youth depending on the circumstances. It will also be useful for Plan staff who can then tailor programs and awareness campaigns in a specific community towards the issues that are most prevalent there.
Plan Cameroon staff, partners and youth have create a detailed online map of each council area in which this project will take place, however, mapping of reports will be restricted to a less precise level described to us as the ‘community level’. It’s hard for Rebecca and me to conceptualize just how specific of an indicator this is, though once we are living in the community – a transition taking place this week – it should become easier to measure. The reason for mapping the location of incidents at the community level is privacy. If reports were mapped too precisely they could compromise the identity and safety of a child — a result that would be entirely unacceptable.
On the Ushahidi ‘back end’, each report of an incident will also contain a Description section that will allow information outside categorical parameters to be included in reports. This could be the body of a text message, a summary of a voicemail, or any other details that are deemed to fall outside the determined privacy boundaries (eg., this will allow us to keep identifying information and other details in the system, yet keep it from going public).
Over the course of our week in Yaounde, we engaged in many discussions regarding how we could make the online information workflow match that of the offline system. The conclusion seemed to be that involving community members and Plan staff in initial approval of reports might be possible, but that expecting all six of the varying government agencies that currently respond to such reports to use this digital system would be problematic. At this point we are hoping that the official agreement can be reworked slightly so that only MINAS, the Ministry of Social Affairs would need to be involved in the system.
By week’s end we had drafted an initial proposal for what the workflow for the system could be. It is by no means final and will likely go through numerous revisions over the course of our work here, but it will provide us a good base to build from in the future.
Unfortunately our progress on setting up the site itself has been handicapped by technical issues with the Crowdmap website that cause the site to crash when trying to create subcategories. We have engaged with members of the Ushahidi staff and they are currently working to fix the bug, but we don’t have a timeline as to when they will have the issue resolved.
We have now left Yaounde for Bamessing where we will be initiating our field work on the YETAM project, working with youth on creating short films, performing more community mapping, and we hope that the mobile Internet connection will allow us to continue to work remotely on the Crowdmap site.
This is a third guest post by Paul Goodmanwho is supporting Plan Benin to solidify their SMS Reporting and Tracking of Violence against Children (VAC) project. More on the overall project and process via the links at the end of this post.
Plan Benin uses Ushahidi to map reports of violence against children in Benin. The platform is powerful right off the shelf (or right out of GitHub, as it were) and the latest version offers enough features to get the majority of deployments up and running without issue.
One benefit to working with Ushahidi — there are other options for gathering and mapping reports, of course — is that the global Ushahidi team works hard to cultivate a community of software developers hell bent on improving the software and innovating around new use cases. During my month in Benin I took advantage of a number of resources available to individuals and groups using Ushahidi. A few resources I consulted when working on solutions to technical problems:
and individual staff and freelance developers (thanks in particular to Henry Addo, a full time Ushahidi staffer and John Etherton, a technology consultant who develops tools for Ushahidi).
In addition to making use of Ushahidi’s standard functionality, in Benin we’ve made some small customizations, configurations, and tweaks to that extend the functionality of the system, making it easier and faster to use.
A few tweaks:
FrontlineSMS – after upgrading to the latest version of Ushahidi, we made use of the new Plugin architecture and activated the FrontlineSMS plugin, which facilitates a seamless connection between FrontlineSMS and Ushahidi.
Location highlight– developed by John Etherton, this plugin improves the experience of mapping locations in areas that are not well-mapped. Instead of staring at a blank map, users creating reports can select the program area and nearby city from a drop down menu. Administrators can add as many points or areas as they’d like to aid the mapping process. Furthermore, the relatively slow internet connection in Benin makes loading map tiles and labels a painful process. In many cases, Location Highlight allows users to avoid having to load new zoom levels.
Nested Categories – a visual improvement more than anything, this functionality is supported out of the box. Rather than loading the Ushahidi landing page and seeing 20+ categories, we now see the major categories and users have the ability to drill down on the various categories to filter results.
Custom forms – the use of custom report forms with private fields allows Plan Benin to track information related to cases alongside the public report, allowing Plan staff in disparate geographies to track the reporting and resolution of incidents.
This is a second guest post by Paul Goodman who is supporting Plan Benin to solidify their SMS Reporting and Tracking of Violence against Children (VAC) project. More on the overall project and process via the links at the end of this post.
Future proofing? Wishful thinking! There is of course no way to “future proof” an ICTD project. There are ways, however, to ensure that an ICT project has a fighting chance at sustainability. Here in Benin we’re revisiting the entire VAC Benin workflow in an effort to document the non-technical aspects of the project so that each person that touches this system fully understands the way that information moves through it. In addition to supporting training, this small but critical step will help drive consensus around how the project should and can work well into the future.
A succinct overview of this project:
The beginning of any development initiative is often marked by energetic optimism. At the onset, when a project enjoys the attention and enthusiasm of its creators and supporters, it is easy to forget that over time this attention will wane, priorities will shift, and critical personnel will undoubtedly take on new responsibilities or even different jobs. Purposeful problem definition and documentation can minimize the impact of these eventualities and only with a thorough understanding of the problem is it possible to discuss appropriate technology-enabled responses. And yes, in the real world, the problem often shifts over time as the situation changes or new information comes to light. But with a well-defined problem you have clarity around your intent and can face new challenges head-on.
Once defined, the problem and corresponding solution must be documented so that others may benefit from the insight gained during this process and apply that insight systematically. This seems elementary, of course, but in years of ICTD work I’ve found that the documentation of both technical systems and non-technical processes is often neglected in the rush to deploy or as a result of over-reliance on a few knowledgable individuals. Furthermore, in international development, documentation sometimes plays second fiddle to the production of reports and case studies.
Now I’ll happily get off my soap box and get back to business in Benin.
After sketching out the various aspects of the information flow with my colleague Elsie, I documented the workflow in a way that can be used to inform, train, and guide others as they interact with this project. I’m working on reference materials of different shapes and sizes including a number of graphics. Several of the graphics appear below; these are drafts and will be revised with Elsie, translated, distributed to the team, and revised again. These graphics represent the way we would like the system to work and are intended to be living documents.
In this graphic I included all the critical actors and their key responsibilities:
In this flow chart, I illustrated the way that messages should be processed:
In this graphic, I illustrated the way that reports should be created:
Finally, this flow chart will support report approval and verification:
I spent a few days in Nairobi early last week with our education and our ICT staff from Ghana, Uganda, Senegal, Mozambique, Kenya, Egypt and a few other folks, including the brilliant Mika Valitalo from our Finnish office and people from regional and headquarters levels. We were looking at goals and challenges in our education programs and thinking about where ICTs might play a role.
The process was really interesting. Starting a few months back, each country shared their education context analysis onto a wiki. In a second round they narrowed down to a specific area in education, looked at the information and communication flow and gaps, and identified areas where there might be an ICT solution. They focused mostly on mobiles, but in many cases mobiles were supported by computers, servers and laptops as well as non-digital information and communication tools and also solar technologies. Each country team met by Skype with Mika and an external consultant to discuss the concepts and get ICT advice and support. Then they updated their concepts and got additional feedback. For the third round, they added rich pictures to show what the specific ICT solutions might look like. Everyone had an opportunity to give input into everyone else’s ideas via the wiki.
At the meeting in Nairobi, we spent a day sharing the concepts with each other for clarification and focused input. Colleagues shared the broader education context in their countries and specifically in the communities where they are working. Then they illustrated the specific education issues and the ICT solutions that they were suggesting and/or the places they felt ICTs could help. Some of the ICT solutions focused on a very specific technology or device. Others showed how different types of ICTs could be integrated at different points in the process. Others required development of a totally new ‘solution’.
Some of the areas where colleagues thought ICTs could support education included: teacher training for those working in remote communities, adult literacy (especially literacy retention post literacy training), improving exam scores, livening up and improving in-class curriculum, and transparency and accountability in education. We spent 2 days then working in different small groups on the concepts, cross-pollinating ideas and deciding which of the concepts were most relevant to all 6 countries (in order to make it more possible to scale them) and which were most feasible and do-able.
The ideas were all a good fit with our global education strategy (see page 9) which focuses on service delivery (in partnership with local governments and communities); organizing and empowering rights holders; and grassroots participatory advocacy to influence education policies, financing and practice. The strategy prioritizes actions around equal access to education, quality of education, and education governance (see page 10).
Accountability and transparency in education
One of the concepts that captured the most interest from the whole group was that of using ICTs to improve accountability and transparency in education. Education is one of the areas where “Quiet Corruption” is often found. ‘Quiet corruption, which can take the form of absenteeism among teachers or doctors, the distribution of fake drugs, or the sale of diluted fertilizers to poor farmers, is having a damaging effect on people in Africa, according to the African Development Indicators report released by the World Bank….’ (March 18, 2010 article)
It's time for class.... where is the teacher to be found?
Edison, Charles and Erik, our colleagues from Uganda, did a short skit illustrating the different points in the primary education system where corruption happens. Their points correlated well with this summary of quiet corruption in education from a July 5, 2010 article in the Independent:
‘Early this year, the Transparency International (TI) Africa Education Watch Programme report: Africa Education Watch: good governance lessons for primary education showed that the government’s perception that massive enrollment is a sign of success of the UPE [universal primary education] programme must be revised to address the problem of overcrowding in classrooms, studying under trees, poor financial management, illegal fees, and lack of school inspection. The report exposes irritating embezzlement of UPE funds and abuse of authority by head-teachers who charge illegal fees, make students offer labour on teachers’ projects, sexual harassment, and systematic teacher absenteeism. The report noted that 85% of schools surveyed had either deficient accounting systems or none at all. In most cases, financial records were either unavailable or incomplete. The survey found limited financial documentation at district education offices and at schools. Most people who handle school grants had no training in basic finance management.
Another survey titled, The Efficiency of Public Education in Uganda, conducted in 2007 by the Ministry of Education to determine efficiency in provision of education services found an average rate of teacher absenteeism of 27% in Uganda, compared to other countries like Zambia (17%), and Papa New Guinea (15%). The aggregate loss caused by this absenteeism constituted 19% which translates into Shs 53 billion out of the Shs276 billion of the Education ministry’s wage bill.
In a swift headcount at the beginning of this year, the Education ministry established that the number of pupils listed in primary school registers was 25% higher than those actually studying. Similarly, the report established that the number of students in lower secondary schools had been exaggerated by 12%. For instance at Amaji Primary School last year, the school register had 816 pupils. But when the headcount was conducted the school administration could not account for 302 pupils.
It is reported that many districts’ chief administrative officers have failed to show proper accountability for the UPE and USE funds.’
The Uganda team also explained that:
Parental interest in education is very low because since Universal Primary Education launched, parents feel it’s the government’s responsibility. Some youth we were working with in Kenya last year made a short film about poor performance in primary schools covering the same issue (see below).
Teachers’ salaries are paid directly to their bank accounts, and there is no way to punish them if they don’t show up.
There are mechanisms to ensure that donor funds go from the national level to the district level and then on to the school, but no accountability mechanisms to ensure that they get from the school to the classroom and are translated into quality education for children.
District level government authority and accountability ends when they transfer funds to the schools; school directors can report to them that they have received funding and that everything is going fine when it’s really not.
Local school committees are often made up of people who are not neutral and who do not have the best interest of the children in mind. In some cases, school committee positions are used for personal gain and to launch individual political careers and political campaigns.
Lack of parental and community involvement in the education process and in school governance means that no one is demanding accountability from teachers and schools.
Sexual and physical violence in schools is very common and underreported. When it is reported, often nothing is done about it.
(Start playing the video, then click the small ‘cc’ button to turn on captions in English)
Colleagues from the other countries face the same challenges in their work and in their own children’s education.
Can ICTs play a role?
What is the solution then? Colleagues suggest that motivating parents and the community to get more involved in school governance and demanding transparency and accountability can begin to change the situation. This obviously requires a lot more than ICTs. So several different actions would be taken to engage and motivate parents and the community to take a bigger role in their children’s education. Then ICTs can be integrated into and support the process for sharing education information with parents, such as student absenteeism, grades, parent-school meetings, exam dates and scores, etc. Parents and students would also be able to report when teachers do not show up or suspected corruption. Students could also report abusive teachers, absent teachers, and other issues they are not happy with at the school. A neutral party would manage and hold the information that flows in and out to protect students from reprisal and to protect teachers from any abuse of the system in case fraudulent or incorrect information is reported. Commitment from those responsible for overseeing education to respond to the issues raised and take serious action is also needed, and this may be the biggest challenge overall. Plan can play a role there, leveraging existing relationships with local and national governments and Ministries.
The idea needs quite a bit of further work, a closer look at feasibility, and more research and input from local communities and parents. As mentioned, the ICTs are actually a small, but potentially very important, part of a much larger initiative to get parents and communities involved in school governance to demand transparent, accountable and quality education and budget spending.
Challenges in the process
Some of the challenges that we had to manage well during this initial piece of the longer process included:
We needed to ensure that we were starting with the context and the need for better information and communications, not starting with the technology and devices and building initiatives around them. Yet we also had to avoid getting lost in the overall context and missing the opportunity to pinpoint potential ICT solutions at specific places within the context. Role play and flip chart illustrations of the ‘problem’ and the ‘solutions’ were very useful for getting more concrete (“So, Kofi is here in his community and he wants to …. So he uses xxx to do this, and then this happens and then….).
Though we wanted to specifically look at places that mobiles and other ICTs could support, it was important to list out all the factors that needed to be in place in order for the ICTs to work and to think clearly about the constraints we might face during implementation. One good question to help with that was, after seeing an idea or ICT solution presented, to ask “What needs to be in place in order for that to happen?” Then you start to remember critical things like community motivation, government interest to actually resolve a problem, electricity, someone to set up and manage a server, a strong enough network to download multimedia content, mobile versions of websites, educational content re-design for mobiles, teacher training on how to integrate ICTs in the classroom, limitations of SMS for doing something other than rote learning, higher versions of a mobile operating system, a smart phone, etc.
We had input from a potential corporate partner during the process. We learned that corporations are thinking several years ahead to what will be coming down the line; however non-profit are normally working within existing constraints and trying to find solutions that work here and now in the resource poor places where we work or ways to get around those constraints. Multi-level solutions seemed to be a good possibility; eg., ideas that can rely on SMS today, but have potential to expand as networks expand and data enabled mobiles become more available.
A corporation tends to think in terms of vendors, results, timelines, launch dates, price points, return on investment whereas a non-profit (at least ours) tends to think in terms of community members, organizations, process, participation, local context. Our facilitator even told us that a corporation normally does a presentation by starting with the solution, and then spending the rest of the presentation showing why that is the right solution. A non-profit usually starts a presentation by sharing all the context and background, and showing the process that led to eventually reaching the potential solution, including every step along the way, how ownership was achieved in the process, why different decisions were made and who participated in them. So keeping corporate vs non-profit cultures and languages in mind is also important when working on joint initiatives.
We need to remember to establish measurable indicators of success so that we can tell if this new type of intervention has a different/ better/ greater / lesser impact than carrying out a similar process without ICTs or with a different set of ICTs. This is something we will address once the full idea is developed. Impact measurement is very important to both corporate partners and development organizations.
This was the first time many were involved a process of this kind, so keeping the balance between technology and development goals was a constant challenge. We sometimes veered too far towards focusing on all the details of the context and then back to focusing too much on that piece of the context where a potential technology solution was seen. I think we were moving toward a pretty healthy mix of both. The process is nowhere near complete, and as we continue to work on the ideas and look at feasibility and actual implementation, we should find the sweet spot.
The work above was guided by Plan Finland’s recent publication ICT Enabled Development – Using ICT strategically to support Plan’s work. On the whole, it was a great learning process for everyone involved, and we came up with some good ideas that we will flesh out in the coming months. Having the opportunity to patiently and carefully think through areas and ways that ICTs can support program goals around education and discussing the ideas at length with colleagues was a capacity strengthening exercise for all involved and will mean that we will be more prone in general to thinking about incorporating ICTs in our work going forward.
This is a cross-post of an article written by Shawn Hayward, who interns with Journalists for Human Rights (JHR) via the International Youth Internship Program (IYIP). You can read Shawn’s original post here.
It’s easy to get jaded seeing sign after sign in the streets of Accra pointing the way to one NGO or another. Despite the slew of development organizations here, people continue to live with poor drinking water, low incomes and lack of decent health care.
One NGO (besides jhr, of course) seems to be taking a step in the right direction. Plan Ghana has been working with children in the country since 1992. The goals, according to their website, are to provide quality education and teacher training, create awareness of children’s rights and ensure food security for children.
Anyone can state goals on a website. It’s much harder to find effective ways to achieve them. Plan Ghana held a forum this week as part of a week-long workshop on the status of children in the country. They flew in 80 youth delegates from all over West Africa. It had real results.
This wasn’t an event where adults tell kids what they should think. The young delegates posed questions to the forum guests, including the United Nations Representative for Violence Against Children, Marta Santos Pais, and the Ghanaian Minister of Sports and Youth, Akua Sena Dansua.
Most importantly, the kids got a chance to tell their stories to a wide audience, and the media and representatives from various NGOs had a rare opportunity to hear well-spoken, motivated youth describe their experiences with children’s rights abuses.
One girl from Cote D’Ivoire told us in her native French how girls in her country are beaten by child traffickers when they refuse to prostitute themselves, and how a three-year-old girl was sexually abused by a neighbour. Police jailed the man for 72 hours and released him.
Outside the auditorium, Plan Ghana displayed pictures made by West African children that illustrate the abuses they’ve seen during their young lives. There were images of people being beaten, stabbed, raped and murdered.
I remember drawing snowball fights and monster trucks when I was their age, maybe the occasional army tank. No one being murdered though, or raped—I was lucky enough to grow up far away from that.
The forum was effective because the kids were active participants, not mere objects to be educated. We learned as much as they did during the forum, if not more. These kids came away with the pride of knowing they played a role in shaping their future, and Plan Ghana distinguished itself as more than just another NGO with a bunch of goals posted on its website.
Our Tracking Violence Against Children in Benin project won first prize for Most Innovative Use of Technology or Social Media in Plan’s internal Global Awards contest. The competition was fierce and we were up against some really great projects.
We still have some kinks to work out and we are still in pilot phase, but we are pretty happy about the award in any case. It helps motivate us even further to improve on the idea until it’s fully functioning and sustainable and we know that it’s resulting in more reporting of violence, helping to track trends and cases of violence, and being used by local and national authorities for responding and following up on those cases that occur.
Many many thanks to everyone who has helped the project get where it is, including: Henri da Silva, Carmen Johnson, Bell’Aube Houinato, Amelie Soukossi, Eleonore Soglohoun, Morel Azanhoue, Victoire Tidjani, Alfred Santos, Jean Sewanou, Michel Kanhonou, Paul Fagnon, Camille Ogounssan, Anastasie Koudoh, Mika Valitalo, Ken Banks, Josh Nesbit, Patrick Meier, Juliana Rodich, Henry Addo, David Kobia, James Bon Tempo, Stefanie Conrad, Theresa Carpenter, Penelope Chester, Shona Hamilton, and community leaders, parents, school directors, local authorities, children and youth in the 2 participating communities.
I had a doctor’s appointment a couple months ago, and my doctor asked me if it was OK for a student to do the prep work, you know, the usual: height, weight, temperature, blood pressure, the like. I said sure.
What I didn’t expect though, was that the student intern was going to read through a list of health questions to try to find out if I was menopausal. Nothing against menopause – it’s a natural thing and I think some women even look forward to it. But I just turned 42, and no, I’m not having hot flashes quite yet.
I suppose it’s some kind of mandatory thing to ask a woman who is in her 40s a series of questions like that. And to be honest, I probably wouldn’t have minded if it had been my doctor asking me. I’ve been seeing her for years now, she knows me, and she knows how to ask questions in the right way. I trust her.
But sitting up on an examination table in a sterile room, clothes off save for an oversized paper gown that keeps falling off my shoulder, with a 20-something I’ve never met sitting in front of me asking if I’m incontinent, suffer from bouts of depression, and have loss of libido was a bit off putting.
It made me want to lie to her. To not reveal any sign of potential menopausal weakness. To tell her that I never feel fatigued. That I never, ever forget anything, and that I am never ever ever distracted or unfocused. I secretly shunned all her suggestions. Calcium? nope, not taking it. Multi vitamins, pah, I feel fine. Let’s get this interview over with STAT.
It felt disempowering to have this young woman, who I don’t know and haven’t developed any trust in, asking me very personal questions about myself and my life and offering scripted solutions to something she imagined I might have, and that she’d obviously never experienced herself. Since then, I’ve been thinking about it off and on, and related life stories come to mind.
—–
Julia*, someone I was very close to in my Barrio in El Salvador (where I lived for most of the 90s) had a long history of domestic abuse. She would talk to me about it all the time – she still lived with the man, who had tapered off a bit as he got older but who was still not entirely pleasant to her. She would get depressed sometimes and talk about leaving, but she never did. As I got to know her better, I realized my role in the relationship was not trying to find solutions, or criticizing the man, or feeling enraged. It was listening and not judging. An older woman, with a small pension. Where would she go? She believed that she would be seen by the neighbors as weak, and that people would lose respect for her. She really didn’t have a lot of options. So she’d tell me and I’d listen, and that was enough. I’d tell her my work troubles too, and she’d listen, and that was also enough for me. I realize as I write this how much I miss her.
About 15 years ago at work, while still in El Salvador, I was responsible for overseeing a study on gender violence that a partner organization was carrying out and that we were funding. It was going to be a door-to-door survey mixed with some focus group discussions. I immediately thought of Julia; of all the women in the Barrio. I thought ‘Julia would never tell anyone the truth if they came knocking on her door to interview her about domestic violence.’ She would say no, that doesn’t happen here, and close the door until they went away. I doubt any of the other women in the Barrio would have acted any differently.
I felt pretty sure that the information that was produced in that study on domestic violence was not going to be valid, even though it was being managed by a group of well-known, well-educated Salvadoran feminists. But I felt like I couldn’t say anything, because I wasn’t a well known local feminist. And after all, they’d often imply, what did I know about El Salvador? I was a foreigner. What I did feel certain about was that no one in the Barrios where they wanted to do their study was going to tell them the truth.
—–
And somehow related to that, I started thinking about the time I went to the doctor’s office with my mother-in-law, a brilliant, strong and upright woman from the Barrio, with a 6th grade education, who would be considered ‘impoverished’ by most standards. I remember vividly a young male doctor who addressed her using the familiar form of ‘you’ (vos) instead of using the respectful form of ‘you’ (Usted). I remember being furious. I don’t even use vos with my mother-in-law, out of respect. What was this young, wealthy doctor doing using it? I hated seeing her stripped of her well-earned Barrio respect once she entered the doctor’s office, just because she was poor.
—–
What am I trying to say here? I’m not entirely sure, but I guess I’m thinking about respect and the hierarchies of information and education and offices, and the importance of developing a rapport with people before you go prying around in their personal lives and offering solutions.
I’m relating that to ‘aid’ and ‘development’ work, which in my world, is an intensely personal thing. I try to work from the heart, and I hope I’m never making people feel belittled, judged, or like they need to lie to me or conceal things from me because I haven’t taken the time to get to know them. I hope I’m not disrespecting anyone, knowingly or unknowingly, and that I’m not messing around in things that are none of my business or where I haven’t got an invitation. I hope I’m not always trying to offer solutions, but rather listening and supporting people to come to their own conclusions. I hope I don’t make people feel like they are sitting, half naked on an examination table, while someone who knows nothing about them or their life politely asks them some standard questions and comes up with some generic recommendations for how to prevent or cure something they may or may not have or may not think is an illness.
In February I was in Benin to support staff to pilot the idea of using SMS reporting (FrontlineSMS) and digital mapping (Ushahidi) to strengthen local and national systems for reporting, tracking and responding to violence against children. We conducted 2 workshops in mid-February with youth leaders, frontline staff, community members, local authorities from the Center for Social Protection (CPS) and representatives from the Ministry of the Family to get things started.
Since February, staff in Benin have been following up with workshop participants and with local authorities and institutions, including: the Prefect, the Mayors, community supervisors, animators of the children’s/youth media clubs, headmasters and other school authorities and the CPS. The youth in one community did a radio program about violence against children and talked about SMS reporting. They also designed an information sheet that’s been hung up all over the town to encourage the population to report cases of violence.
Henri, Plan Benin’s ICT Director who facilitated at the Benin workshops, went to Togo to replicate the training with staff and youth there. He and Carmen, who manages the overall VAC project in Benin, have also been observing and collecting feedback on the system to see where it needs tweaking. They have put a project plan together for the next 6 months or so.
Carmen the VAC project coordinator in Benin.
Observations that Henri and Carmen shared and some thoughts we have about resolving them:
Issue:
Most people call instead of sending SMS
Hmmm….
Why? Habit? Literacy? Unclear indications of what to do or unclear expectations of what the system is for? We need to find out more about this. It would be good to know exactly what kind of volume we are talking about total in terms of SMS vs calls. (I will update this post when I find out.)
Should we start taking calls too then? And are there resources and capacity to manage calls in addition to FrontlineSMS (which is automated)? How are we linking with the Child Help Line in Benin?
Could both calls and SMS be administered in the Ushahidi system? Eg., Just as an administrator needs to review any SMS’s that come into Ushahidi before approving them, someone could be tasked with inputting information from a phone call into the Ushahidi back end to then trigger the rest of the process (verification, response, etc). And how would that impact on pulling data out of the system for decision making? (See this post for more information on how the system is currently conceived)
Issue:
Some people are sending a re-call SMS (asking us to return the call)
Hmmm….
We need to find out why people are sending re-call messages instead of SMS’s. Because in the current set-up, text messages are not free? Literacy issues? Because our system looks like something else they’ve done where re-call was the norm? Something else?
If it’s due to low literacy or language issues, how can we open the system to those who cannot read/write or who do not use French?
Plan Benin is discussing with the GSM provider to find a way to send back an automatic reply SMS informing people not to call but to send a message, and to take this opportunity to indicate in the message what is expected as information. But if literacy/language is the issue, we will not have solved anything by doing this…. Sounds like we really need to make sure calling is an option, and that good integration with the national Child Help Line is a real priority.
Plan Benin is also negotiating getting a “green line” or free short code, so that might resolve part of this.
Issue:
Many people are not using the key word ‘HALTE’ (stop) at the beginning of the message, meaning that the commands don’t trigger the messages to automatically send the information to Ushahidi. (In the current system, each SMS should include the key word ‘HALTE’. This key word triggers a “thanks for your message” automatic response from FrontlineSMS, and the forwarding of the message to the Ushahidi back end for subsequent management and follow up by local authorities.)
Hmmm….
Staff noticed that most (but not all) of the messages without the key word ‘’HALTE’’ contained the word ‘enfant’ (child). Henri has added ‘enfant’ as a key word in addition to ‘HALTE’ — and says it is working fine. So we will assess if this helps.
Another alternative would be to not use any keywords – we will need to look into whether we can set FrontlineSMS up so that any SMS that goes to that number gets auto forwarded to Ushahidi.
Early draft of a poster promoting violence reporting by SMS
Issue:
Most of the messages are too vague to find the place and the victim for responding (and people do not have GPS enabled phones). We have suggested that an SMS report should contain certain information [HALTE+type of violence+where it’s happening (eg., school, home, etc)+village name+district+age+sex+name of child if known], but people don’t follow the suggested format.
Hmmm….
How can we simplify it or better explain the type of information that’s needed? Something we need to dig deeper into and consult with users to figure out. Carmen’s take is that we are at the beginning of the process and we need to be patient and sensitize a lot so that people get used to the idea and understand how things work.
Issue:
Compatible FLSMS phones and modems are very difficult to find. We were only able to find one phone that was compatible in Benin (a used one) because newer phone models are not compatible and the modems we found refused to connect.
Hmmm….
We really need to get this resolved since the entire system in Benin rests on one phone. What if it stops working? It’s really difficult to expand the project without a larger set of phone/modem options. We’ll work with the FrontlineSMS forum or staff (both are always super helpful on this kind of thing) in the next couple weeks to figure out how to resolve the compatibility issues, because there are modems available in West Africa that should be compatible, but that we couldn’t get to function.
Issue:
We planned for community response teams to be able to subscribe to alerts on Ushahidi, so that when there is an incident reported in the zone where they work, they would be alerted by SMS and could set the follow up process in motion. But we haven’t been able to get the alerts working on Ushahidi or set up email reporting there.
Hmmm….
We discussed with the Ushahidi team and the problem was that not all the strings of code in Ushahidi had been translated into French yet. Thanks to @theresac and @penelopeinparis, who volunteered to translate a load of strings, we are getting everything into French, and Henry at Ushahidi is helping get alerts working. We still need to finalize all the elements on our Ushahidi page however and get everything working. We’d also like to customize our Ushahidi page to make it our own, similar to the customizing that Voices of Kibera has done with their Ushahidi instance.
Any additional thoughts or help on the above issues are most welcome!
As for next steps, Henri and Carmen shared their plans:
Present the system to political and administrative authorities, including: head of the Brigade for the Protection of Minors, juvenile judges, Ministry of the Family’s Director for Children and Adolescents, Director of Family Programs, Minister of ICTs, cabinet and authorities who regulate telecommunications, Ministry of the Interior and Public Security, National Assembly, mayors and prefects, schools and teacher-parent committees, community authorities, media
Train staff, government partners, school and parent committees, and local NGOs on the reporting system, including a 1-day workshop with all Plan staff and a 1 day workshop with local NGO partners, schools and government staff
Accompany child protection committees and organized youth groups to use the system. This will be done by holding sessions with organized children and youth groups at village level to reinforce and raise awareness on the reporting system; training child protection committees to use the new reporting system; holding one day sessions each month with the village level child protection system staff to discuss follow up on reports that have come in, and installing FrontlineSMS in each local site and adding local focal points as Ushahidi administrators
Strengthen awareness in the public and with leaders to support violence reporting by developing a communications plan to generate awareness on the issue of violence, the importance of reporting, and the mechanisms to report via SMS; supporting youth to use arts and theater to raise awareness on the issue of violence against children; talking with religious leaders and village chiefs; creating television, radio, newspaper and web advertisements to reach the general public and decision makers
Secure a free short code (target: by May)
Conduct a national level evaluation workshop with involved local and national actors (in 6 months)
As we move forward, more questions will surely come up and we’ll need to continually tweak things. But I feel that we’re off to a good start. The fact that people are calling in and SMS’ing in is a good sign already that the program has some potential, and that people are willing to report violence against children.
I work on digital development research, strategy and evaluation with an emphasis on responsible data use, inclusion, gender, and children and young people. I support organizations to develop, implement, and engage staff and partners in responsible data policy and practice. I enjoy facilitating and moderating convenings, workshops and learning-focused events.
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The MERL Tech Initiative: The MERL Tech Initiative sits at the intersection of digital technology and the social sector. We support thoughtful tech-enabled program design, implementation, and monitoring, evaluation, research and learning (MERL). We convene communities to share good practice and improve programmatic outcomes. We advocate for responsible, ethical, realistic approaches that center people, communities and societies. My consulting practice is under The MERL Tech Initiative umbrella.
Technology Salon:Technology Salon is an intimate, informal, and in person, discussion among information and communication technology experts and international development professionals. Technology Salons happen in various cities. I convene the NYC Technology Salon. Technology Salon is the non-profit arm of The MERL Tech Initiative, enabling The MERL Tech Initiative to accept 501c3 funding.
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